Location is good. Moko Mall and Mongkok East station are just downstairs. Concierge is helpful.

Stale air in the room

Clean room, filtered water, courteous staff, convenient location, everything as expected.

Breakfast would have been nice. Curtain was operational but noticeably off track.

Location is so convenient

Is near to the train stn and shopping mall

Nil

The room was excellent! Big and clean with 2 toilets, definitely sufficient for 4 pax. The bathroom in the master bedroom is perfect!! Extremely spacious, loved it. Worth the money.

It would be better if there can be 2 showers for convenience. There are 2 toilets but only 1 toilet provides shower, which is inside the master bedroom. The sharing toilet outside does not have shower.

Excellent location, train station downstairs. Saved us a Lou of time getting around the city. Good restaurant choices in the area. Looks better after renovations

A bit on the pricey side for the rooms. Would be good to have AirPort Express shuttle.

객실이 넓고 깨끗하였습니다. 화장실도 넓고 깨끗하였습니다. 침구류가 깨끗하고 잘 정리되어 있었습니다. 수영장과 피트니스 시설이 제공되어 숙박하는 동안 잘 이용하였습니다. 수영장은 꽤 깊고 날씨에 따른 온도조절이 잘 이루어졌습니다. 노천탕이 매우 좋았습니다. 숙소가 쇼핑몰 및 지하철역과 연결되어 있어 여행하기 매우 편리하였습니다. 침사추이 등 시내에서 조금 멀지만 이동하기 전혀 불편하지 않았습니다.

체크인을 위한 대기시간이 꽤 오래 걸렸습니다. 피트니스 직원들이 좀 더 친절하였으면 좋겠습니다.

The location is very close to the center of Mongkok, and everything we need is right there. Easy access to the train station in the morning.

The shopping centre closes at 10 pm so cannot access the hotel through that, was a bit hard to get into the hotel after 10 pm. There was no free water bottles like the other Royal hotels. The bath shower was not ideal.

Good

-

La situation. Connecté directement au mall et au métro Mong Kok East. Vous pouvez aussi rejoindre la ligne plus centrale en 10 min de marche (station Prince Edward), en longeant une rue remplie de fleuristes. Street food à proximité , restaurants dans le mall également, pratique pour le petit déjeuner ou pour y manger le soir après une longue journée. Nous avons eu un upgrade lors de notre premier séjour. La douche y était séparée de la baignoire. Sinon, la chambre prévue pour booking comprend un simple rideau de douche dans la baignoire. La première chambre en upgrade était d'un bon rapport qualité-prix. Nous n'avons pas testé la piscine. L'hôtel est agréable pour un séjour en famille: nous étions en chambre familiale avec 2 grands lits doubles avec une superficie très correcte pour Hongkong.

Le personnel courtois sans plus.

ความสะอาดและบริการของพนักงาน

Ruime kamers, schoon en goede locatie.

We moesten in de rij staan om in te checken en dat duurde al een half uur. Daarna moest ik weer een kwartier in de rij staan om de deurpas op te halen. Lijkt mij dat je het inchecken eerste keer dat je dat mee kan krijgen. Tijdverspilling dit.

Het hotel bevindt zich op een toplocatie. De bedden zijn zeer comfortabel en de hygiëne is uitstekend.

Spijtig dat er geen ontbijt wordt geserveerd. Gelukkig zijn er voldoende eetgelegenheden in de omgeving.

Location was close to MTR, restaurants and markets

The height of the tub was challenging for my elderly parents to enter and exit and was a possible slipping hazard. The TV has issues changing the audio level on some channels.

Cleanliness and coziness of the place

There’s no nearby 24-hour open convenient stores

The location attached to the shopping mall and it’s underground is convenient to travel to other parts of the city and to get breakfast/small shopping. The family room was comfortable for a family of 4 but quite dated and no complimentary or even drinks for sale. It offered an empty little fridge that was very convenient for us to store our family drinks and water. The roof pool was fabulous and opens until late night which is very nice with the access to an open door jacuzzi.

Our family room looked somehow dated with some stains on the carpet. The bathroom was separated by a glass from the room which did not make my teenager daughter happy but luckily it offered a screen for privacy (which presented some stains and damaged when opened that we felt obliged to report just that would not affect our deposit). The hotel is not currently offering breakfast, which we knew, but they told us at check in that the restaurant was closed. We then found that the hotel had other two restaurants advertised so information was a bit confusing. Overall it doesn’t feel the kind of 5* we have experienced in Dubai or Bangkok days before visiting Hong Kong, I’d say it feels as a 4*. To be fair the pool roof & jacuzzi were 5*, it was really nice compared to the tiny spaces of HK hotels. Location is positive due to proximity to underground in the attached mall but I wouldn’t stay in Mongkok next time, not much around there and the markets are not worth a visit compared to the past (in fact if avoid them) so I’d stay around Victoria Harbour or HK island.

I liked how clean the property was

Spring equipped strudy bed mattress were excellent!

I loved it. No complains. Lovely staff support! In all honesty, the location and the view are amazing. Hence, no complaints. Really loved the swimming cool as well.

Dusty bed :( And the swimming pool was crowded with people despite being a weekdays.

Hyvä sijainti ostoskeskuksen yhteydessä, palvelut lähellä. Upea uima-allasalue!

Uima-allasalueen aukiolosta, saisi olla koko päivän auki, koska klo 11 on melko aikainen sen sulkemiseksi tunniksi.

Its in the mall and near to the metro

Nothing

The Filipino doorman who helped us book a cab to the airport. The location, the convenience, the size of the room.

The vending machines are just too overpriced

Very convenient and clean comfortable

Check in/check out very easy But timeconsuming

We have been to this hotel before Corona. Now it's not so good as it was on the past. Breakfast restaurant with the international Menü changed No pub were you can go after dinner ( lions closed and replaced by a restaurant) And the worst thing: The club area on the upper floor ( executive area) is completely closed, even we got a room there. So we may looking somewhere else next time. All the other things still there, staff very friendly and clean rooms is all fine, but the mentioned points below made this hotel so unique before.

The rooms were spacious and comfortable. It had everything possibly needed in the rooms by way of amenities. Was nice to have a shower and tub in the bathroom. Cleanliness was spot on daily by the housekeeping team. The location was very convenient as the hotel is attached to a mall so you can easily get food and things you need from shops. The mall also has a subway station so you don’t need to go outdoors in the heat.

Be prepared to be waiting an average of 15 minutes each time you want to speak to reception, or dying check in/check out. The queue was ridiculous and service was slow. I also had house keeping call my room each day whilst I had the do not disturb sign up to say that house keeping is outside the room and they want to clean. I found this extremely strange given it defeats the purpose of a do not disturb sign and the fact that it happened everyday whilst I was there and I told them on the first day I am very jet lagged.