Nothing.

Room decor was bizarre and soulless. Tasteful, cozy sofa and table setting from years past has been replaced with utilitarian faux marble slab and immigration office-esque chairs. Air conditioning units glows a haunting, florescent blue which makes it virtually impossible to sleep. Aggressive, unfriendly and nasty staff, in particular the night manager on weekends who threatened to call the police of me when my friend was pulling on the door before I managed to tap the door card. I have never been threatened by "hotel" staff before in my multiple decades of travel. Noisy surroundings with drunken partiers right outside the window. Completely unhelpful and surly staff managing every shift, Worst customer service I ever experienced in Asia. The staff were speaking to me disparagingly in Cantonese without realising that I understood what they were saying. Only the housekeepers were pleasant. We have been staying in Shama for the past 15 years and the place has completely gone downhill. Will never stay here again and will inform all friends and family to AVOID at all costs.

staff are the rudest I ever know .they charged my card with out my approval with extra fee I actually had to called the bank to block the card. such a horrible experience. I actually left two days before my original checking out date because of this . they asked me to pay the Extra fee even if I wasn’t stay there anymore . I paid $2000 for nothing ! they were yelling at me, and didn’t let me go inside the room if I wasn’t agree to pay . be careful of this place . I wouldn’t even recommend this to my enemies

Comfy, spacious, spotless and quiet

The room was great and the room attendants were friendly and welcoming

The staffs who were in charge of my booking in the reception were disrespectful (very rude tone) they told us last minute that only 4 ppl were allowed in the room as it’s their hotel policy but it was neither written in booking.com nor they informed us before the hotel booking or arrival date and they continuously told us they will call the cops if we exceed to 4 people. Also very poor communication skills, I messaged them about wanting to have the room in 6/F after booking but they did not follow up to that (ignored my question) and when I called them, they told me they can only let me know during the arrival day and did not put an effort to make any arrangements to satisfy customers needs. I was recommended by my local friends who said more than 4 guests were welcomed during their stay and they weren’t treated terribly. I would prefer a half refund as I was unable to use the room the whole day due their untold policy, it felt like I was scammed.

The location is great for ppl looking for bars and parties. Dining options are also good, although the island is generally pricy. Pretty close to Central, which is nice.

There are always groups of ppl downstairs drinking and chatting loudly starting from 3 pm, especially on the weekend. I was on the 7th floor and it was like sitting next to them. You can either find a higher floor or prepare some ear plugs if you are sensitive.

location spacious

can’t believe the ac has no heating function under this weather. the heaters they provided were also not efficient and didn’t not make any difference. coldest stay in my life

Big room with full kitchen

The next building is renovating. Disturbing noise all the time. Design is very simple and crude. Just like 3 stars only.

We were very comfortable in this serviced apartment. The king size bed and linens were really nice and comfortable. The living room area has a sliding door for some separation and privacy. The flat is really spacious. The little kitchen is pretty well equipped. The cleaning staff were so friendly, and they did their jobs so well.

The sofa/day bed, with the huge heavy pillows, seemed a bit old. The mattress was sagging. I also suggest including some placemats for eating (to protect the tables), and a couple of coasters for the coffee table.

nice location in soho, next to the market kitchen is great

maybe furniture is little bit old, bathroom a bit old