beautiful property and grounds; great location and lovely staff

Exceptional service as ever, friendly staff

The food superb but the menu a little samey after a few days

The room was comfortable and well appointed. The grounds are beautiful! Staff was exceptional and went above and beyond to make our experience enjoyable. Breakfasts were included with the room and dinners at The Conservatory restaurant were delicious and reasonably priced, we ate there more than one night of our stay.

There were no sheer curtains in our room so there was no privacy if we wanted the natural light to come in. It's an old building so the french doors and windows leaked quite a bit when it rained meaning we had to keep our belongings away from the windows and doors . Housekeeping was a little inconsistent in that a rag was left behind one day and service was very late on another. I did make a late booking but it took more than an hour for our reservation to be found and a room made ready. Upon checkout, they attempted to charge more money even though my confirmation email said everything was included. We had a good stay but I expect better from a hotel of this caliber.

The garden is so beautiful. The staff is really nice. The breakfast had so many options, and it was delicious. They have a nice spa and saloon .

We found the gym a bit small. The rest was perfect.

Tranquil, charming and delightful hotel.

Magnificent walks under an umbrella of foliage and shade cast by age old Camphor trees, with quite little nooks to read or just reflect.

well maintained, peaceful, quiet

n/a

Location , garden , bedroom

Restaurant and extremely slow, inattentive service

beautiful gardens, peaceful and quiet

often the restaurant was fully booked for dinner and we had to either eat in our rooms or dine out!!! (despite dining area not looking full) also no food served between 3pm and 6pm.

Everything

Hotel is extremely comfortable and clean. Staff were great and very attentive. The food in the restaurant was amazing. We will definitely be back

lovely spacious place, relaxing ambience and friendly staff. we would definitely stay there again - the staff made us feel very welcome

things took too long to order. for example we ordered food prepared for our baby at 5pm each day but they were 30-45 mins late so we had to skip it as it was her bedtime by the time it arrived. a few times we ordered stuff and had to ask politely again as our orders got lost. the staff were very apologetic and polite but just fyi on how it could be improved

warm, welcoming, centrally situated, beautiful surroundings

nothing