BREAKFAST

NOTHING

tutto molto ristretto dalla colazione ai servizi che non ci sono,ristorante che chiude alle 16 acqua in camera con bottiglie aperte,la spa non c'è,tutto molto scarso

non tornerò più in questo hotel perche non ha nulla di ciò che sulla carta dice di offrire,devi uscire di continuo per qualsiasi cosa,non ha assolutamente servizi

Me gustó que el spa funcionara con reservas porque era relajante poder disfrutar de un momento a solas en el jacuzzi. El desayuno era sano y rico, pero no la gran cosa. Consistía en un huevo revuelto, un yogurt con avena y pasas, dos rodajas de naranja, dos rodajas de kiwi, dos rodajas de piña, y un jugo de naranja rico (pero no exprimido) o un jugo de piña (que parecia en polvo). Podías hacerte tu mismo un café o un té si querías y tostarte panes. También habíán medialunas por ahí pero estaban secas. La cama de la habitación súper cómoda, y el baño rico!! Hubiera ido solo por una hora al spa eso si, el resto de la experiencia no cumplió con las expectativas que me vendieron en el brochure: no había ni siquiera wifi en la habitación, lo que encontré el colmo porque mi pareja tenía reuniones en la mañana que necesitaba tener desde la habitación y eso hizo que mi estadia y escapada romántica se convirtieran en un momento estresante para él.

Me pareció el colmo que no hubiera wifi en la habitación y que no avisaran previo a hacer la reserva, o al momento de hacerla pero antes del pago! Eso nos desestructuró todo el panorama y perdimos muchas horas de disfrute y relajación porque mi pareja tenía que tener reuniones de trabajo desde la habitación, y como no pudo tenerlas, tuvimos que irnos del hotel. Me sentí engañada con el brochure y la descripción de los servicios del hotel: Ni el spa ni la habitación tenían batas ni pantuflas como aparece en la descripción o en el brochure, lo que le quita harta gracia a la experiencia, y no tenian disponibles al pedirlas en recepción. Tampoco tenían silla de masajes! El desayuno que aparece en la descripción del brochure del hotel es un engaño. "Quesos de campo" "Tartas dulces" "Mermelada hecha en el hotel" "Mantequilla de campo". La mermelada y la mantequilla eran de esos potes plásticos como de avión, y lo mismo las " tartas dulces" que hubieron dos y luego no vi más. Aún así, siempre es rico pan con huevo revuelto y yogurt con granola al desayuno, pero no lo llamaría yo un desayuno de hotel de lujo. Y SI TIENE HORARIO DE TÉRMINO.

Nice, clean and big enough room, breakfast was good.

Rooms on the side to the road are noisy. Spa area is very basic - the steam sauna smelled funny.

Great location, good breakfast, clean.

Spotty wifi, noncommittal staff.

Ideal para estadías cortas, personal muy amable y queda cerca de areas verdes.

El precio es un poco elevado a comparación de hoteles de cadena. El desayuno es básico y breve, no ofrece muchas amenidades. La zona parece ser segura pero no es tanto.

Ubicación

No había bata , ni pantuflas, poco jabón ( solo 1 ) desayuno a la habitación no nos gustó, Pan frío y poco variado.

The bed was one of the best I have ever slept in. Great location and Javier and Tomas were so helpful and made our stay exceptionally good thank you guys!

big rooms, with beautiful rooms. The staff was very kind. it has a rooftop with a fantastic view

The room had no hair dryer, and the restaurant was too slow. The breakfast is average

Staff were wonderful and went out of their way to assist with any questions etc. Food in the restaurant was very good. Would be great to stay here when the weather is warmer to make use of the roof top pool. Fabulous views from up top.

Whilst the location was a little way out from the central attractions, the area was very safe, which we didn't feel in a different hotel earlier in our stay. It was also very easy to use the metro which was nearby.

The rooms were spacious, huge comfy bed and the area of the hotel was great. The roof top had good views but was basic. The staff were very friendly and had great English.

The hotel was located on a very busy road with very poor sound proofing and a giant window door that could be opened and felt very insecure as it was close to road level. We barely slept as a result. The roof top looked under construction and poorly utilised.

Rooftop was incredible

Check-in was a very tough process - requested early check-in, arrived at 7am, room wasn't ready (as expected), but couldn't get into the room until after the regular check-in time of 3pm

Best pool with an amazing view as well as hot tubs! Staff was super helpful and friendly. They immediately served me a latte upon my arrival and waiting to check in. I loved the neighborhood that was walkable to a nice park, good shopping and restaurants. We also were able to quickly get to San Cristobal Park and hike to the top from there. We would definitely stay here again.

The breakfast wasn't very accommodating to vegan or gluten free options. Granted we didn't ask for any but it made it an easy decision to go find breakfast elsewhere. The food you can order at the pool has a veggie burger but I didn't notice any gluten free options but it wasn't that big of a deal. Fries were delicious!

excellent

excellent

Quiet and comfortable room. Very helpful staff.

Hotel does not offer a laundry service.

nice and clean, close to interesting areas

Before booking, I search the internet and saw that is hotel had very high ratings and reviews. But, the reality was very disappointing. It started before getting the room. We arrived very early from the airport and asked to get the room sooner than the regular. The reception said it will probably be ready by 12 noon. After 12 they said it is almost ready. We ended up getting the room after 2 PM. In the room, there were only 2 large towels. Overused off white, and one with a small hole. We called the reception and they promised to send some regular towels and the floor one right away. They did not. We had to call twice. There is no garbage can near the sink and not enough room around the sink to put our staff. Although the size of the room is good, its layout is not. No desk and no place to use a computer. Just a small table between two arm chairs. On the second day when we arrived after being out up until 5 pm we found out that the room was done yet. No notice, no appoligies. Again had to call. This time the receptionist did not answer the phone for 20!! minutes. After the room was done, again there no regular towels. On the out of the hotel, I asked for them at the reception desk. The person there aplologized and said "I am going to bring them including the floor towel now, by myself." When we returned later, the towels were not there. Total disppointement. I would not recommed this hotel at all. Don't believe the ratings.

Stylish hotel in good location, nice rooftop terrace with small pool and two hot tubs.

We had no hot water for two days and were given no explanation, apology or offered any compensation. The swimming pool was closed for one day and they charged us £20 an hour for the use of the hot tubs. We got back late on two nights and had to wait for over 20 minutes for the night manager to let us in as the key card we were given, didn't open the outer door.

It’s small size made the experience less like staying in a hotel. (We usually opt for AirBNB/VRBOs.) The staff was very friendly, extremely helpful, and attentive. Everything was nicely done - beautiful and comfortable. The location was great; walking distance to restaurants, metro, grocery store, and the Costanera Center.

No fitted sheet & only a comforter for a blanket which was too hot.

good location

staff was stingy. asked for water and they said no. asked for tea and they said no.