Location

Overcharged and confusion with booking.com 2x brakfast charged only 1 person. Confusion at checkout. No invoice sent to email as promised. Ritz is outdated luxury

Everything, the room, facilities and breakfast.

The pool and jacuzzi was so cold. We couldn’t use te jacuzzi at all.

Location and employees

Nothing to say

Cesar is a friendly gentleman that has welcomed us every single day! Thanks a lot!

Breakfast was unbelievable, no request was too great and we were never made to feel anything other than the most treasured guests! The swimming pool area is amazing.

Everything was outstanding

perfect

nothing

The Ritz is beautiful, the staff is super friendly, and the food wonderful.

Unfortunately, during our stay the spa area was unavailable due to a malfunctioning of the motor (to warm the pools). I live in Santiago and had gone specifically to use the spa with my five year-old son, so we were disappointed. However, the staff were very helpful and the manager offered a voucher for another day.

excellent service attention to detail and professional staff

the SPA is very limited

Great location and staff. Everyone was very helpful and friendly. Room was spacious.

Hotel could use a refresh in places. Would have preferred 2 sinks in the bathroom.

The Hair Dryer was bad, very bad! otherwise excellent

nice staff and location

disappointing breakfast buffet

very friendly & professional staff

pool area, specially the jacuzzi very outdated. Food not so great.

clean. good bar

below the Ritz-Carlton standard in the USA. it’s not a luxury hotel.

Lovely hotel

Nothing!