the was no breakfast

There was a musty smell...I booked 4 the 1st time,cos I had a function 2 attend.booked in at 3 and left at 4...came back at midnight just 2 sleep,still that musty smell was there.there was no reception at all. Even the TV didnt come on.tried in morning again,no success.went to reception to ask how can I put the TV on..she told me to ask the agent.😡 I messaged the agent...but no response and it was time 2 leave...apartment was deft a disappointment. People rave bout Zimbali,but i guess its deft not bout those apartment,but the hotel.4 the same price I cud hav booked at other places nearby.i hav always booked tru booking.com...never had experienced such dissatisfaction as well as never asked to pay breakage of 1500...when I told the lady there was nothing bout dep...she said it was fine print.believe me had I known I wud never hav booked those apartments.Fine print...really now I hav been booking with booking.com for 5 yrs now...no where did I ever encountered a dep 4 breakage.i think that that shudnt hav been in fine print..u dare to trick people...as iam sure iam not the only that complained...in any even I went back and looked 4 that fine print and still cudnt find it...b4 a person pays,u shud hav the decency to notify us bout breakage cost ..that wud b fair....not after payment u send a message asking 4 breakage dep...cos it wasnt a holiday 4 me...it was just a place to sleep the nite ,so that I cud drive back next morning and not drive late at night.i deft wudnt hav paid 4 a place plus breakage dep..🙈 not fair to a customer at all....unless u wanted to trick the person....iam most disappointed with the treatment I received esp frm the agent...who foned me while I was driving to ask about the dep....she contacted me twice b4,but didnt ask 4 the dep...and I was 10 mins away frm the place then she asks me.when I told her that I didnt hav a card but cash...she said that's not acceptable.

The place.the smell. The unfair treatment by the agent...the fine print that I Iooked 4 even after the agent called me..and cudnt find it..which I feel,shud b high lighted b4 a person pays..

The unit was not clean

private/ quiet/ modern

access to the property is a mission.

The location & facilities were good.

Lacked cleanliness. Maintenance issues. Staff not very helpful.

A specious apartment offering everything we needed. Access to the resort facilities like the hotel restaurant and pools was an added plus.

The couch needs to be cleaned urgently. It smells of urine.

The friendliness of all the staff

The garage is littered with furniture

The estate

Telephone lines to the reception not working

Everything Else.. Beautiful view

Just the aircons wernt warm enough and coz of the season the room was cold..It doesnt receive enough sun but the warm blankets they give compensated.

Room

None