Location

Breakfast. Staff. AC

Nice facility over all. You can tell it’s old, but still a nice hotel for the price. Very nice restaurants, good food, conveniently located. Very classic hotel, and it’s part of Mexico City’s history.

Elevators need some maintenance. The doors are scary, they seem to do very sudden moves.

thé location was amazing.

the ac in the room (top floor) seemed not to work well. the tub was not easy to use.

The staff.

Greasy and old carpet in room. Water went out during our last day. Toilet returned feces after flushing. Old outdated furniture. Television was small for the room (we could not share screen from our laptops). Internet was slow nd ccut out. Dust in ceiling. Outdated bathroom. Felt unsafe at times. Towels had holes in them and were quite old. There were stains in the bathtub. Cleaning was light during the week.

the hotel itself - its beautiful arquitecture makes its unique. its location is beautiful and the way it’s designed from within makes it a good experience

I would have liked a room with balcony but I don’t complain. it was a good view. two lamps don’t work though so I suggest changing the light bulbs. didn’t bother me

The building is beautiful and really historic

the stairs to access the lobby are really steep and arriving tired or having mobility issues was a challenge

Room was spacious. Really great location.

The Breakfast included is just fruit and toast and you have to pay for other things which is still better than nothing. I thought the towels had seen the end of their life and also the water pressure and temperature in the shower could have been much better.

Bathroom no clean

Not much

Very por selección

polite staff

1) warm water was a gamble(sometimes there was and some no) 2) too much noise from the road and also from the other rooms(not because of guests but because of bad isolation) 3) “breakfast included” is just a trick to make you book that hotel. they offer below of the minimum and they call it breakfast. they also have a buffet but of you need to lay more. really disappointed here!

Beautiful building but the stay could have been so much better

Beds are exceptionally hard. Housekeeping repeatedly ignored door sign and continued to enter the room without knocking, starting at 08:30. Breakfast is very basic. WiFi only works half of the time, with a long break every ten minutes. Laundry service is the most expensive I have ever seen. There is a fitness room but nearly all the equipment does not work.

Súper friendly staff, beautifull old architecture on the lobby and the exterior. The breakfasts was great.

The bathtub was dirty(hairs), the shower handle was súper flimsy and loose (super dangerous even for them to have a risk for accident) bed was was hard (no biggie there but pillows were also super hard), towels were old, the elevador is súper old and does not go all the way up or down in one go, the is no indicador of the floor on te inside and there is no sign of the floor on the ouside, no biiggie since is just 5 floors, basically everything is super old that wouldn't be a problem however it is a bit sad they should be hable to match the level of luxury of the impression you get from the outside and once they do charge accordingly I give it a 7 but I was expecting a 12 :(

Location

The place is quite old. Really needs a good refurbishment. There was no soap in the bathroom. Place is rated 4 stars but is quite far from that.

Rooms are spacious Location is good Breakfast, although basic, is alright

We didn't have any towels at the beginning Wifi isn't consistent throughout the property Door men are not very pleasant to interact with

Price is good, location is also excellent.

Breakfast should include more stuff, it is really simple. Cable TV didn't work and wasn't fixed even when I reported to the reception.

Outdated noisy air conditioning.

Bed extremely hard.