The outdoor terraces were very beautiful! The serving staff for breakfast were super pleasant and friendly. The front desk people were very helpful.

The bathroom door was very poorly placed as it got in the way each time you tried open and close it.

Close to touristic area.

Must be fhe most expensive cheap hotel in Florence. I specifically requested a romantic room, and paid extra for it, as our visit was for a very, very special occasion which I had shared with staff via chat. However, they completely ignored my request and gave us an extra-large, dark, and dreary room. Some of the light switches didn't work, the toilet controls were faulty, the toilet paper was held in a public toilet-style dispenser, the curtains barely blocked any light, the laminate flooring was crooked and the shower was outdated. To top it off, the breakfast was well below even the most basic standards. For the price of €250 per night, I was expecting at least some level of luxury, but boy, was I wrong. Overall, the experience was incredibly disappointing.

Our room was close to the front desk and there was so much noise, talking, laughing,... starting at 6am! The vaulted ceiling in the lobby made all the noises echoed loudly and we could not sleep. The staff was not very knowledgeable and we got different information depending who was at the front desk. We asked for a taxi a few times for our departure date and in the end it had not been ordered.

The noise from lobby. The room was much smaller than advertised.

We loved the location specially after the day tourists left the city.

Price. It was a little on the overpriced side of the equation.

The location is fantastic everything is walkable. Breakfast is great and the view are stunning❤️. We didn’t expect and we are surprised to found about the rooftop.

Fantastic location,beautiful room, Friendly helpful staff. Very Good restaurant .

Small wardrobe and shower room

Great location, comfortable room, and friendly and helpful staff. Great views of Florence from the rooftop restaurant.

The room was a bit of an adventure to get to, but that was part of the charm. It was a lovely big room overlooking a courtyard. The bed was comfortable and they had extra blankets in the cupboard. The bathroom was large with a nice shower. It was located close to everything. Had an amazing rooftop patio with a spectacular view.

I couldn't figure how to work the safe.

Location was great. Heating and safe were inscrutable. Staff was very acomodating

Elevator could use some work; heating and safe need work

great location, friendly staff,

Room was pretty cold unless you left the heat on all day while out

The position .

Location is perfect. The room was quite big. The breakfast was very tasty.

The room was a little bit cold. Wifi did not connect in the room, only in the lobby.

Everything at this hotel was very good, staff, service, cleanliness, buffet breakfast. The room/s were very good, and all worked as it should. Very happy with this hotel, would definitely come and stay again.

Can't think of anything....

location

very bad facilities.. lifts, layout

Friendly owners. Amazing location. Very close to Ponte Vecchio.

As the name implies, there are quite a few steps inside the building. This was not a concern for us. Our comment is more to do with alerting people if mobility is an issue.

the staff were extremely friendly and the property was clean and close to the city.

the room was a little too cold and took a while to warm up