Personnel accueillant, chaleureux et à l'écoute, je cite Loubna, Wafa, Atika, Ahmed et surtout Amal à la réception.

Le canapé n' est pas confortable du tout que ce soit pour s'asseoir dessus ou pour l'utiliser comme lit.

Hôtesse d’accueil super

PROPRETE

RIEN

Hôtel agréable personnelle super

L’hôtel est loins du centre mais c’est calme donc agréable

Le seul point positif de ce séjour a été l’amabilité et le sourire du réceptionniste Yassir et l’odeur de la fleur d’oranger qui fut agréable à la réception

Tout d’abord l’odeur de notre chambre à notre arrivée (odeur de cigarette et ). Le réceptionniste a bien voulu nous changer de chambre mais mon frère a dû insister car soi-disant c’était la dernière de disponible. Ensuite nous avons trouvé deux cafards dans notre nouvelle chambre avec une odeur de remontée d’égouts qui a duré tous le séjour. La chambre donnait également sur le grand boulevard avec le bruit de voitures et scooters, très mal insonorisé. Bref je ne conseille pas plus que ça cet appart-hotel.

lots of taxis outside so easy to get places. Also nice building and clean.

From when we arrived our room was missing 1 sofa bed. After us asking multiple times they finally bought the sofa bed up at around 11pm. All mattresses very hard and uncomfortable. After our first day the cleaners took our towels to clean them and didn’t replace them until the next day. We were constantly short on towels and had to practically beg reception to bring up more which they would always say they didn’t have enough and ours are in the washing machine. Apart from one nice girl with black hair at reception the other staff were not very helpful at all with the towels and told us “they were not equipped for 6 people” however i booked for 6 people? Spa also were booked out so i couldn’t get a foot massage. On our last night they charged us 100 dirhams for a “damaged towel” however my arabic was not strong enough to explain the damaged towel was mine not the hotels, (the towel which was in my suitcase) so clearly the cleaner had been through my bags. Also tried to tell me i hadn’t paid city tax which i paid on my first day upon check in. Overall i think hotel is very unorganised however most of the staff were nice and location wasn’t bad. Only 2 mirrors one in bathroom and one in sitting room so not ideal for 6 people, but if only 2-4 i think it would be an okay stay.

Hotel was clean

cleanliness