Modern Clean Friendly Helpful

The swimming pool and spa should be open earlier than 11

The views, the lovely big room, on site restaurants which were great. The inclusive breakfast was bountiful. The staff were great - very hospitable.

One of the reasons we booked this property was the pool, no where did we see it was 10 euros extra to go to the pool and you had to book. We then found out anyone with a bit of hair on their head has to wear an ugly bathing cap which they provide. When I checked out they charged us an extra 3.50 for borrowing this ugly hat. So, the pool and spa is lovely and worth using - just understand you will be charged more.

clean and comfy room.

was under the impression it was a buffet dinner but it wasn’t, slow service and undercooked food had to send back. Fell short of my expectations, shame.

Fantastic hotel. Location, view, food, bed. All great. The staff are really, really nice and friendly also. Stayed in June, would definitely come back.

Nothing I didn't really like. Room decor if you pushed me, but the bed was so comfortable I didn't really care about that.

Some personnel

Some personnel and parking facilities

Excelent food, very nice location, nice view, shuttle service to the cable car.

Room was small, noise from the hall and the lift . Many russian tourists. Hotel spa was not well mainteined.

very friendly and helpful staff

room’s won’t fulfill 4 star expectations, superior room’s same as standard in a higher floor. SPA is definitely not worth paying for! Dinner had quite limited choice but not bad and breakfast far away from excellent, closer to good.

The location is stunning with incredible views of the mountain valleys. Although it's a bit of an uphill walk it's not too far to get into the town. There is also a shuttle service if you need it. Many of great hiking routes nearby covering all levels of difficult. The WiFi was fast (~ 100 Mbps download & upload speeds) and reliable. I had no issues working from there. Staff were lovely - really warm, welcoming and helpful. I used the gym regularly and found it to be great to keep fit whilst away from home with enough equipment to help you do so. As many have also mentioned, the breakfast is amazing! With a great selection of choices, including many vegan and vegetarian options - you will enjoy your stay here. I'd come back in a heartbeat.

Alex the receptionist was very friendly. The staff in the resturant were exceptional. Polite. Professional and they all wished my partner a happy birthday. Beds were SUPER comfy

There wasn't anything I didn't like

Amazing food, transfer to the lift

Amazing staff, and great dinner buffet

Location is not great and massage was not worth the price

The food in the hotel was really good.

The spa area is nice however it's extra charge, you also need to get your swimming hat.

The location and choices of food

Customer service, especially on the reception

the staff were excellent and we felt VIP all the way

for a 4 star it would be good to have room service . unfortunately not available .

super comfy bed, very clean & smell soo nice, excellent buffet style breakfast & dinner

tbh the extra charge for the use of spa & car parking

Very comfortable and staff were accomodating.

Limited parking. Distance from town centre.

Friendly staff, good food, nice pub, nice spa

I had a reservation that included SPA tickets but i was told many times by the staff (by message/mail and at the reception at arrival) that they were not included and we would be charged 10 euros per spa access. So I went to the SPA only once and my husband went twice. We stayed there for 3 days. At the end of our stay, while we were checking out, we found out that indeed we were right and the spa tickets were included. I would have used it so much more and would have liked my stay a lot more as well if the staff did not tell me the wrong information beforehand. I was actually quite unhappy with that during my stay, but at least, at the end, we were not charged incorrectly. Besides that, amenities were quite poor for the level of our suite with jacuzzi and mountain view. There were only soap bars and hair cap. No shampoo, no shower gel.... On the last day we asked and finally received some stuff, like "sales de baño" but it was too late for us to use the jacuzzi again... Small details that could have made a perfect stay.

Comfortable and clean hotel with smiling and profesional staff who took good care of us :)

nothing

It was not the first time that I've stayed at this hotel. And I choose every time is available. I simply like it very much as is very cosy. The rooms are spacious and very comfortable, specially the mattress and pillows. Stunning views to the mountains. We had half board included and as ever, the food was really good: large range of options, great starters and appetizers, cheeses, fish and delicious salads. Special kitchen handling preparation for gluten free. The breakfast sounds like a 5 star hotel!

All good!