Clean room and bathroom, good meals, drinks. Personal service is incredible.

No juice in the refrigerator. I had also booked the room with a specific price at Booking.com two months before the arrival but when they charged the room in my credit card the hotel charged unexpected 280 dollars more. No one in the hotel was able to explain the reason for the additional fee and in the end I needed to pay this undue amount. This bad experience impacted my vacation and frustrated me, so I recommend to pay attention on what the hotel will charge on your credit card to avoid bad surprises…

Beautiful pools and nice beach area.

The room was very spartan…not enough lighting. There was no desk lamp near the bed. Most of the electrical outlets were unusable because they were too loose to hold a plug. We had to get an extension cord. Sea tower on 6th floor Ocean Front room was kinda noisy as the activities in the lobby area echoed quite a bit until near midnight. Rooms are not soundproof.

24 Hours room service and the buffet was amazing

Nothing

Everything

Food is good and property is always clean.

Check-in process is a bit long make you get what you paid for. If it is possible show pictures of the rooms you paid otherwise they will give you rooms that nobody wants.

The stuff is very polite and welcoming. Excellent facilities, the location very good.

AC units inside the guest room is terribly noisy. Some public areas are not cooled.

Staff, food, amenities

food

distance to de center

Good good, staff friendly

The room was not that nice, but it's ok.

pool and beach

rooms were musty, uncomfortable beds, No AC in common areas

The beach

I reserved a king room, and they gave me one with two queen beds, the air conditioning in the room never worked, they do not have service on the beach, the drinks are basic, They care more about selling the resort than about the guest.

We absolutely loved this property! The rooms were so comfortable and clean. You have everything you need. The hotel has 11 amazing restaurants. The staff is wonderful! They are very helpful and nice, specially Manuel, David and Paola from the front desk. The quality of the food is amazing!! Our cleaning lady, Edita, was always so kind and prompt to help us. She asked me if we weee celebrating something special, and ww actually were celebrating my daughter’s 18th birthday. She arranged for people to come and decorate our room for out daughter, it was such a nice surprise!! Unfortunately, we had to interrupt our vacation die to a sad family tragedy back home and Manuel from front desk helped us to receive a refund for the night we couldn’t stay. It meant a lot for us that they understand our unfortunate situation. They truly go out of their way to make your stay unforgettable. We loved absolutely everything about the hotel and ww will definitely go back. Highly recommend it! It is worth every penny!

That we couldn’t stay longer!

Exquisite food and excellent customer service.

nice location, staffs are very helpful.

Toilets are too small in rooms. it’s hard to get in and get out. we stayed in many resorts and hotels but this one was terrible.

all inclusive and safe

The staff is friendly and have amazing energy, specially those in the pool. Some people I remember providing great service are: Genaro - aerobics, Jonathan B. - explaining everything at the resort, Ame - store, Angelina - spa, Gabriel - host at restaurant, Alfredo - server at the Ceviche bar and buffet. Alfredo did an excellent job at serving our table of 12 people with an mazing attitude. The buffets outside and inside were delicious and well kept. All servers were extremely nice and approachable. All the staff who managed the pool activities were great!! The coffee was good too, thank you!

I wish everything was actually inclusive. It was a bit disappointing to go to the restaurants to realize you have to pay more for a steak and other items. Please allow people to enjoy everything in the menu without extra cost. In addition, we had a large party (12) and there was always an issue about moving table together. First - we could not book a reservation online, two - moving to table seemed to be the end of the world.

Reception staff were very friendly and helpful. Pool and beach was lovely.

Food was average. We both got sick after the first day. The drinks at the pool bar are limited and the cocktails are pure sugar syrup, don't expect an actual cocktail. Fish tacos at the beach restaurant were horrible, and I'm not fussy. Food and drinks in general not bad but not great. Couldn't get a reservation at any of the restaurants for dinner, disappointing considering you pre-pay for it. The room smelt like mould/damp.

This was our 13th visit at this resort, they treat us like family. Staff is so friendly and willing to help.

Wonderful Staff! Great resort layout and decor. Very clean. Felt safe. Pools and beach were beautiful. Food was decent. Drinks were good!

We don't love having to make reservations for dinner. The food was pretty good. The Buffet area was very noisy.

We loved the location and the pool.

The constant ants in our room & in our beds! Also, the quality of food in the dining room was similar to cafeteria food. The restaurants that require reservations were much better. We were asked to listen to a vacation club timeshare presentation and that completely turns us off to any property. It definitely lowers the quality & value of the property.

Everything about this place is phenomenal. The food is great, the service is warm and kind, and the amenities are wonderful. We traveled with a 2-year-old and we had a fantastic time connecting as a family and not worrying about a thing. From the moment we arrived until the moment we leave the service was outstanding. Everyone will make an effort to make your stay unforgettable.

The Fiesta Rewards people are pushy and it's annoying. You are there taking your vacation, and suddenly you are interrupted, they don't let you leave, and you have to explain why you don't want something you never asked for. Please tone it down.

The breakfast was really great, nice, clean and had a lot of options. The room was very small, the shower door was broken, the bed was uncomfortable, and the room was extremely dark. I would compare the room quality to a 2 Star Hotel. Dinner was nice, the restaurants were not busy at all despite us struggling to make reservations. There is an upcharge for almost everything on the menu including have champagne at dinner. There was a shooting right outside our room 2 days before we arrived and hotel never mentioned our safety, there is direct access to the ground floor rooms from the beach with no security, anyone can walk up to your room. It was extremely unsafe. 4 people died right outside the room 48 hrs before we arrived, the hotel booked me and my children in without any mention of our safety.

The room and accommodations were very small and poor. The pool was not large enough for the number of people in the hotel. The hotel doesn't stop people from booking chairs at the hotel even though they are not at the pool, so every chair is taken by 7am. There is not enough tables and places to eat lunch once you have it. We had to go back to our room to even eat. The batteries in the lock in our door stopped working and the hotel did not fix them for 7 hours despite multiple visits to the concierge. The were slow to respond to anything.

The breakfast buffet had a great variety of options my husband & kids all enjoyed. All of the staff was friendly and went above and beyond. The kids club was great and had fun activities. the entertainment was lots of fun & the ice cream bar was an added bonus.