Location, staff, room, breakfast - all Excellent

Swimming pool fabulous but showers freezing.

We had to que for over 35 minutes in the morning for the hot breakfast that we ended up skipping on both days

It was very noisy and loads off kids running aroundattending a dance competition that we were not informed about

Really nice interior to the room. Good quality breakfast. Staff friendly and helpful. Really great central location in Aviemore, easy walking distance to all amenities and short drive to other adventures. Lots of different options within the resort itself, cinema, shops, pool, restaurants.

The shower was stone cold, however the bath gave warm water - reported to reception staff who said they would send maintenance out to have a look. Pool locker rooms feel a bit tired and some lockers out of order and changing rooms with no locks. Again pool showers freezing. Partner used the gym but no real weights to use so partner decided to use pool instead.

The staff were lovely and room was Ok in need of a bit of a refit.

At around 11.00pm the couple in the room above us decided to hang out their window smoking and chatting on mobile phones on loudspeaker. This went on for several hours and when asked to be quiet they just gave us abuse and refused. The smoke was wafting into our room as our window was open due to the room being very hot. At about 2.00pm they decided to be quiet after a domestic dispute which we heard every word of. We told the receptionist in the morning and she said that someone from the hotel would contact us but we have heard nothing at all from anyone and that was 5 days ago. Not really ideal.

All under one roof and close to village

A wee bit noisy one night. Probably a wedding but nothing that would stop me going back as I’ve done often in the past. Breakfast a bit disappointing compared to past experiences with some items cold or short.

Good location, nice room, quality breakfast

Room was not serviced despite being out all day. Returned at 4pm to an untouched room.

Location and services

Restaurants close at 9pm.

Location was perfect

A good selection of food for breakfast, and the staff were very friendly. The room was clean and the size was fine, with the room kept at a good temperature for me. I liked the pillows, and I was pleased with the hairdryer available. The bathroom was nice with some good options for soaps. There were lots of spaces available for parking, and we were able to park in a place where we could see the car from the hotel room. There are a few shops nearby which is handy. The location is great for going on relaxing walks.

No plug sockets for my phone near the bed. Decor in the room felt a little dated (though clean). TV didn't have many channels. Although the restaurant staff were friendly, despite being a couple, we were sat between several families with small children while other (older) couples were sat a little further away in a more quiet section. The dinner at the hotel restaurant was quite expensive for what it was. The way the restaurant was laid out made it seem like it was a bit of an afterthought, especially the toilets. We would have rather had dinner in town, but we didn't know you needed to book in advance for these, and we were turned away (obviously this isn't the hotel's fault but it will be useful to know if you are looking to stay there).

Good location close to Station which suited as was visiting the Strathspey Railway

Confusing layout of resort

Pool and soft play for the kids

The restaurant was running out of food well before the cut-off time for breakfast (15 minute wait for more to be cooked). Shortage of food because of delivery problems.

Outdated!

Staff was poor. Place is getting old and not maintained very well.

room size

staff less than welcoming at reception. gentleman pushed past me in queue and reception ignored the fact. Resturant food prices were exceptionally high for what was served. noisey room

Fantastic facility’s very friendly staff .

Hotel rooms and lobby could do with a update

Good facilities, good dinner options, and the lady at the Laggan bar was just great.

The hotel looks understaffed at the moment, which resulted in only being able to use the pool at specific times, and a fairly late check-in, by 16:00.

it was on our way to Edinburgh.

it was outdated and dark.

very clean and comfortable! beautiful surroundings and lots to do!

parts of the buildings could be modernised and refreshed but it’s not an issue

Liked the location, the resort is central with the train station and bus stops at the entrance to the main gates of the resort. We booked the Macdonald highland hotel. Reception staff were really nice although the English accent was a surprise but very welcoming and helpful and you were welcomed as you would expect in any resort hotel. Gave us all the information we needed, answered questions and directed us to the location of our room. Lovely reception pool staff. The resort had a pool, sauna, steam room. Our room was nice enough, bed was massive and it was crisp clean sheets, feather pillows to melt in to. The bathroom was nice a big space with shower over bath so option of a bath if you liked. The view was facing west if weather nice got nice sunsets and although you could see a bit of parking and slight industrial when standing looking out, when seated it was beautiful. The birds could be heard, the trees and away from it all feel was bliss. overall very quiet. The room has good sound proof and only heard people when in corridor. The breakfast was lovely and fresh in the Monday with good selection. cereals, porridge, cooked breakfast and continental if you you liked. Resort shopping staff were fab so friendly and down to earth. The room had table and 2 comfy chairs and was very relaxing. The toiletries were lovely. We had bathrobes and slippers. Liked being able ti open the window to let air in. Room was a nice temperature. Lovely fluffy towels. Best of all really was the big comfy bed.

The room was slightly dated. Window was needing a clean. The first Scottish accent wasn’t heard until the pool. after that the restaurant breakfast staff were Scottish but being honest they were not welcoming the supervisor/manager was miserable looking and we just felt that feeling that they didn’t want to help or be bothered. very off putting. The lifeguard at pool watched us waddle our way to the far away side and struggle getting into the pool and she could have said that it had an easy access area. The whirlpool was not on. The toilets in changing rooms were disgusting and stunk of wee. On our second day we had been out expecting housekeeping would have been in to replenish coffee, tea, loo roll as we were meant to have room checked but came back to no coffee, tea and very little loo roll. We phoned reception and were told someone would be up with some but gave up after an couple of hours and didn’t want to phone down again. We were also meant to have conditioner but that wasn’t in our room either. The shower in room in need of a refit. The daft hand rail was in the worst place possible, not sure how it would be any use. The annoying cheap shower hose kept moving and had to hold the thing and wash hair one handed and it kept getting caught up on the tap and putting bath tap on. The water temperature couldn’t be regulated. Hot one min then cold the next. I’ve probably got dandruff and thrush after that shower experience.

Ok think it is more suitable for families

The most disappointing thing was the Italian restaurant as although the staff were charming the food was terrible

The location is perfect.

The prices are inflated for the quality of everything you receive at this hotel.

the central location is a great feature with lots of free parking. The breakfast was much better on the second morning with all the items available.

the swimming pool wax closed both days we were there.

Breakfast was good. room clean and comfortable.

Dinner was expensive and not to everyones taste

We have stayed at the hotel numerous times over the last 5 years due to its excellent location and facilities. Unfortunately the hotel has deteriorated hugely over the years and is in desperate need of a refurbishment. 1. Rooms/hotel corridors - carpets worn, paintwork throughout chipped, wood work chipped/worn, no hot water, worn upholstery the list goes on. 2. Breakfast for me was the biggest disappointment.. - all we managed was toast each day. - the selection was so poor particularly in continental options. No croissants, pastries, pancakes etc. - hygiene was a major issue no tongs/covers etc. - hot breakfast items and juices ran out both days.

Poor Breakfast Hotel appearance - rooms and hotel rooms very poor.

Excellent swimming facilities for my grandchildren. Room was quiet and across the corridor from my son's family. Very good breakfast.

Maintenance staff took over 24 hours to replace batteries in security safe in my room. Dinners were better during our stay last year.