Staff were outstanding, rooms was beautiful and food in the restaurant was superb

Nothing

This hotel is all round fantastic! The location is excellent, the service is exceptional and the rooms are spotless!

Nothing at all!

Excellent room and very comfortable bed.

No milk in the fridge or elsewhere for morning coffee.

Excellent location, rooms are nicely refurbished

Air con was broken, and the heat was stuck on. Hotel staff provided us with a fan but didn’t send anyone to fix it. It was a pretty unbearable stay.

Excellent room with comfortable bed and cheap bar

Great location, close to the train station. Luxury room booked for our special wedding anniversary. Fantastic quality toiletries. Glass of Prosecco on arrival was a lovely touch. Comfiest bed and pillows we’ve ever slept on.

The prices of items in the mini bar

Stylish hotel in a very vibrant part of town. If vibrant is not your thing, you may want to stay elsewhere. Exceptionally friendly and helpful staff.

The best from the music in a nearby bar went on until late in the night on Saturday. But hey, that was just an invitation to join the fun.

Very nice room and kind service!

Ok, but not so healthy breakfast

Central location. Staff were so helpful and friendly.

My room was a little tired.

It was absolutely stunning, from lighting to the beautiful design, staff were very polite and welcoming. Nice view of street lights down below, massive TV, custom fan settings for the whole accommodatiom. VERY comfortable bed and high ceilings. Just wish we could've stayed longer.

Bath took ages to fill, wasn't so clear on snack prices (as list was hidden behind crisps in the basket), the blinds also shut randomly without our knowledge and didn't know how to open them again. Water in shower was cold and couldn't turn it up any higher. Also no milk to go with the coffee (would've had to call downstairs for it but only stayed one night and had to be out by 11am and couldn't wake up which is more of a positive on the comfort of the bed). Lights weren't very versatile- if we wanted the room lights on the lounge part would also have to be on. Really getting petty here but bin liners weren't secured to the edge of the bin so basically fell beneath the rubbish, felt bad for the cleaning staff.

greeted by a lovely man who offered us with a welcome drink … the air con in our room had broken so was rather warm we phoned down to reception and they came right up and instantly moved us to suite room with amazing air con nothing was a problem … i can honestly say it was one of the comfiest beds i have spelt in .. bonus electric blinds so didn’t even have to get out of bed to open them … view over the canal was amazing .. bar was fantastic with amazing cocktails … can’t sit to go back ..

Nothing

location

the room was tired and in need of attention. dirty windows - actually filthy, moss and mould encrusted windows, chipped and cracked tiles in bathroom, broken / cracked bedside lampshade, dirt on bedhead, noisy vent in bathroom that could not be turned off. likewise the air conditioning rattled so much that we couldn’t use it. The receptionist when we checked in was brilliant. welcoming, friendly, smily and engaged. full marks there. when checking out though, another member of staff was clearly on autopilot. when he asked how the stay was, I paused..my “hmmm” didn’t prompt him to ask for details and instead he carried on with the checking out spiel and return of the deposit up to 5 working days and that was that. I left.

we stay in the signature and we absolutely love it

needs proper cups in the room for a cup of tea

very quirky decor, fantastic location

questionable decor on bedroom wall, however we quite liked it

Room decorations

Room too small. Wasn't told no breakfast will be served. Expensive room and no breakfast. Room was cold

Hotel staff friendly, had booked the signature suite but was pleasantly surprised we'd been upgraded to the penthouse suite for free! The room was very lux, bed was super comfy. Overall loved it!

Very little. There was a dressing table but the mirror was very low and light around it very poor. That could be easily fixed.

The photos show exotic, lusciously decorated bedchambers. Our room was bland and not well thought out re layout. Despite this I would return because overall, the hotel is unique, atmospheric and well located for nightlife. In particular, the manager Giulia La Pedalina was so kind in trying to find an alternative room (sadly without success) and inviting us to telephone and even view the room as a prelude to future bookings and she would find something plush and theatrical for our next visit!

See above...

Lovely check in. Complimentary Prosecco. Staff were fantastic. Very delighted overall. This was very good value for the cost of it. Great bar and food.

If I was to say one thing is that the aircon was loud and rumbly (might just need maintenance). Had to turn it off before sleep because it was quite loud if left running.

the decor and the location and the size of the bath

the elevator but it’s an old building so I wouldn’t complain at all.

Everything!

Nothing!

Great location, everywhere close and walkable, in the heart of the Gay Village night club area so could be noisy at weekends. Lovely decor in the room and a very comfy bed. Really friendly staff.

No milk for the tea and coffee in the room. Had to request some, but when received it was off.