Due to an engagement on the 6th floor we were offered to retain our room directly under the party or move to the 1st floor. After 6 hours of driving we just wanted to rest so took the first floor room. Unfortunately the first floor has no balcony which we were not advised of which ment hubby had to leave the room, wait for an elevator go to the ground floor, head out of the hotel and down the street to have a smoke each time. Then the follow morning we were woke at 6am by what sounded like a plane going over head, nope it was the exhaust fan from the kitchen right next to the window. Needless to say we were unable to sleep with constant roar. So disappointed. If they had notified us that there was a party above our room and the only other room available was loud with no balcony we would have booked elsewhere and literally saved ourselves the headache.

We would describe the interactions with a number of your staff members as a "fawlty towers" type of experience. Different people were given different information about the discount provided for meals and drinks, the shuttle to the train station, the availability of a meal in the bar upstairs. It was as if some staff members had not been informed of basic information to provide to guests and just "winged" it. In the end it became a bit of a joke to us.

Everything was good

We were there for a dinner for a ten pin bowling event and the food offered was nothing I liked to eat

Spa

The bathroom door

The bed was very comfortable, the room was great, and the breakfast was a little pricy

Bed was very good. Very clean room & facilities.

The spa

Wouldn’t give cash bond back because of tan on 2 towels staff were very rude will not be coming back

Clean and comfortable

The only negative was the traffic noise at night, sirens from passing ambulances can be quite loud.

bed is so confortable. Room is clean and park side view is beautiful

Good size room with ability to access balcony. Large bed and comfortable chair.

The shower was quite difficult to use and get right. Towels not supplied one evening and call to reception not answered. Had to go down and ask for them from night manager who was very helpful and sorted it quickly.

The operational staff put a portable fan in my room - very grateful!

Beds were very comfortable and rooms were clean. The view and balcony access from the room was fantastic and customer service was warm and welcoming.

The in room meal service was very limited resulting in us ordering out. The shower over the bath was quite small and slippery.

quick easy check in very clean staff were lovely

elevator was slow other then that nothing

Loved everything about our stay here. Room was clean, Dinner at night was magnificent. Bed was comfy. Just what we needed after a long drive from Perth and staying in some less comfy motels/hotels.

The staff were polite and very helpful

Comfy bed and pillows, cleanliness, spacious room and having a balcony. Getting rewarded for taking on Rydges hotels green initiatives is outstanding.

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