The poll is so little for this hotel. The bad thing is that you must go out for the spa, and you have feeling that you are freezing. The room was clean, but so cold. the food was good.

Rude staff! We arrived to check in and the "receptionist" did not even looked at us..she did not say hello!..she did not know that we had already paid via booking and the started to say some crazy prices about the facilities.. dinner 200 euros per person etc. Absolutely rediculous..Never have I seen such a rude personell.. Bad Attitude without reason. As for the room, cold..really cold and the blankets so tiny and useless. The mattress is for the trash..Also the shower did not have pressure and we couldn't use it at all..definitely one of the worst..

Spacious room and the fireplace

it was damn cold in the apartments!!! in order to spend the night there we got to buy wood from the reception and light the fireplace

The hotel and ski area facilities, the hotel staff particularly Polly who was so friendly and polite with us. Breakfast was absolutely brilliant and the attention and service were excellent. The hotel facilities and room were completely spotless and comfortable. We used mostly all of the facilities offered and they exceed our expectations. They have a transfer to Bansko town which was working at our convenience. They have a kid area which was very important for us.

If I would have to drop a suggestion, it would be, that the receptionist would have a better level of English and that the transfer hours would be more flexible for customers as they have a time band that goes until 4:30 pm during weeks and until 9:30 during weekends.

very clean, the gym and spa was great, free parking for our mini van and every part of the hotel was hot even though outside it was freezing cold!

hotel room for four people. two of us had a very comfortable bed, but the other two had to sleep on a relatively small and uncomfortable sofa bed.

Rooms were huge. Bed was really comfortable. Breakfast was tipical, good open options. There aren't a lot of options in the restaurant but everything we had was more than delicious.

Some of the furniture was damaged and then repaired (not good enough). The TV was really small for the big room and space from sofa. One of the rooms was really cold even with the heaters on.

We are very happy with our stay. The space, the hygiene and the food are excellent. The staff was very accommodating. The best part is that you offer a lot of activities for children.

The SPA center has 2 saunas, 2 steam baths and 2 jacuzzis.

It wasn’t clean enough and the attitude of the lady on the reception could make you feel anything elese, but welcome.