Wonderful , clean, and tidy place ,spacious and comfortable. Warm pool and beautiful nature.

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Clean and tidy hotel with huge rooms, big parking and friendly staff

Location was good in relation to ski lifts, really enjoyed use of the spa after a long day of skiing. Sauna was lovely, as were the pool and hot tub.

Bathroom in our flat smelled weird the entire time we were there, from check in to when we left. Staff could have been friendlier, felt like we were bothering them whenever we asked a question. There were never enough towels in the spa area.

everything

nothing I didn’t like

Booked a massage, massage was really good and such a great price! Staff was incredibly helpful and so friendly. We were missing breakfast on the last day due to our flight being earlier in the day so we had to leave the hotel at 7am. There were 8 of us in this group and the hotel packed us breakfast and gave it to us the night before!!! Sandwich, snacks, cake, water, they were so sweet to do that for us! We booked one 3 bedroom and one 2 bedroom apartment for our group. The 3 bedroom is where i stayed and it was absolutely amazing! Extremely happy with how cozy everything was and clean!! They always had someone down in reception no matter what time and they'd help us call taxis or with literally anything we needed!

Very nice, well heated, comfortable and clean apartment, fully equiped. Warm welcome by the staff. Large indoor pool, with jacuzzi. The ski telecabin is not far, we went there by foot.

Staff were helpful, pool area was great, bar and restaurant area was good.

Location wasn't great, quite a walk up from the gondola and no street lighting after a certain point so walking in the pitch black with 4 children wasn't ideal. We were in apartment 45, which could have been great, however, there wasn't a single hook to hang jackets or towels. Being a family of 6 for a skiing holiday with nowhere to hang ski coats and towels was quite frustrating. Also, really felt like the complex should invest in new bedding. The duvets and pillows were very stained. Pillows extremely lumpy. All in all it was fine for a cheap holiday but I wouldn't choose to stay here again.

The location is ok, in a quiet zone in Bansko, but not too far from the ‘Gondolas’

Where to start? overall the relation price-quality is really bad. the facilities are not bad, but the service provided is really bad. - we asked for extra towels for the pool and spa and they don’t have any (not even for the room) - they cancelled the shuttle/transfer to the ski slopes 5 minutes before the schedule; - we asked a extra bed (and paid 50€/night) but we got a mattress in the floor - before 8am and after 6pm you won’t find a hotel’s employer that speaks English - they didn’t let us watch a football game in the couches and in front of the fire place, on the lobby after the 10 pm - bad Wi-Fi connection - the elevator doesn’t work well

The location of the Aparthotel was pretty good. The double room was very spacious. The food was pretty good for a 3 star hotel, even if nothing fancy.

The staff was a bit rude or unprepared. When we arrived one man, that was not speaking english, did not know to tell us the dinner hours, and spa schedule ( or he did not understand our questions). Also he told us that we can enter the hotel with our ski boots. Next day another lady from the receptions told us that is forbidden to do so. The hair dryer did not work in our room, there was no change possible. We had to ask for towels in our room and bath robes for the spa, even if they should have been available from the start. Other friends of mine waited 1 day for some towels.

Room was basic but had what we needed. The pool, sauna and steam room was definitely a perk after a day on the slopes. Breakfast had a good variety. Room and hotel were lovely and warm.

Our room didn't get cleaned at over our 5 day stay. The shower tray leaked all over the bathroom floor (which thankfully had a drain in the middle of it) so it was always wet. Breakfast starts from 8 - ideally would have liked to had this earlier so we could get on the slopes earlier (as gondola queue 2hours!) this meant it was very busy with skiiers at 8am most mornings. Coffee was poor quality.

Everything..... Perfect.... Amazing

There is no such a thing.

We stayed at apartment 59, it was spacious, warm and had a solidly equipped kitchen. The pool and spa area were clean and warm and the jacuzzi was working well and we enjoyed it. The location is great. Bring your hairdryer though, there wasn't one in this apartment

The breakfast was ok, but with limited options and every day the same. So, after the 3rd day it was just not worth waking up to get to breakfast :) anyway not a main issue for shorter stays

Friendly staff, 10min to gondola/city center.

Many things.. - The walls were dirty and damaged, same for the furniture - No central heating (we had a portable heater only). - Shower was dirty and the door was not closing from the inside, someone had to push it from the outside. Also there was no shelf to put shower gel on. - Nobody colected the garbage for 3 days, after that we took it out - Poorly equipped kitchen, no pan, pot, kettle dirty and broken, there was nothing for us to boil some water for a cup of tea - Electrical plugs that move

The room was warm.

No room service. Not enough food on the buffet. Poor food quality. No clean pool and spa. Dirty rooms. The kitchen in the room was dirty and disgusting. Too expensive for the service offered.

Clean apartment with everything you need inside. Good heating, beautiful view, the spa was great.

Wi fi was poor, everything else was great.