The room was nice and big, we had an onsen, which was really nice

The hotel is very old, which is noticeable when walking around in the hotel. the pictures don’t look like reality, they use a weird filter for all the pictures, or increased the brightness by a lot. The shared pool and spa area feels worn out and needs a renovation. It looked like there is a lot of mold ob the ceilings. Go there by car if you can, because eating in the only restaurant available inside of the hotel is ridiculously expensive. Value for money overall is not good to me and I would visit this hotel again.

clean, tidy, cosy, comfortable

the sports centre next to the Marriot hotel (but it’s the facilities under Marriot) does not have air-conditioner

A wonderful hotel in a great location. Excellent staff.

The breakfast menu is exceptionally good with a huge range of choices. By comparison, the dinner menu is very limited and quite expensive.

The paid breakfast was great!

There was quite a few insects in the room's onsen area. And few was actually floating (dead) inside the onsen.

Clean, beautiful peaceful modern facilities

Location - too far and long travel

Private room onsen is nice. Free shuttle bus from Shuzenji station. Sakura trees in hotel’s area is fascinating Nothing understand of 5-star hotel

No air con just heater provided need to open window for cooler air

Nice resort. Nice rooms. Friendly staff. Shuttle bus to take you between properties and down to the local train. Lots of trees and other recreational options in better weather.

Rooms need attention, a lot was worn down or falling apart. Minor fixes that could be done in a couple of days.. Only one restaurant and way over priced. No other options besides a couple of breads and a ton of beer. Spa was very limited. Indoor hot tub only. Other resort has a nice outdoor onsen. Check in was a mess. Booking was prepaid and they initially wanted to charge us again. Reserved 2 rooms for 2 persons each, initially only had reservation for 1 room for 2 persons.

Bathroom and toilet area is comfortable. Love to wear Yukata. Mt.Fuji can be seen from the hotel lobby and there is sakura garden next to the hotel parking lot which can sit and watch Mt. FUJI. Hotel Staffs are helpful.

The room is quite large and there is coffee table and chairs but it was a bit cold night without heater so we better go to warm and cozy bed instead.