Location and Staff were great!

Carpets could use a good cleaning in Room TH1320 and bathroom door latch needs fixing.

Location

Dark rooms and hallways

Grabbed something quick from their coffee shop, great spot & food was above par. Like a Starbucks but better.

The only negative was having to pay $30 dollars to check out at 12 versus 11. With how much I spent on the hotel and the hotel amenities I feel like I shouldn't have been charged $30. Other than that everything and everyone was great.

the room and lobby.

The staff who were either not knowledgeable or just didn’t care enough to engage customers. the only bright spot was the manager. It seemed to us that the staff besides Nikki the bartender who was fabulous, the rest of the staff new they were getting their 20% tip and didn’t care to provide excellent service.

Air conditioner stopped functioning in my room. I was placed in another room where the air conditioner never cooled to the set temperature. Several spots of accumulated dirt and dust.