Nothing, I liked absolutely nothing it was soooo dirty and smelt so bad the rugs had not been cleaned we had to take them out because it was soo smelly it was just like a haunted house with spiders everywhere

Nothing, I liked absolutely nothing it was soooo dirty and smelt so bad the rugs had not been cleaned we had to take them out because it was soo smelly it was just like a haunted house with spiders everywhere. Now we’re sick because of that dirty house

I loved everything here. It was a lovely stay.

The host was very rude and not welcoming at all, no visitors were allowed even tho we paid for an 8 sleeper and it was 7 of us our one person was not allowed in

The house itself is not too bad..

The agent (Ragini from Platinum Destinations) initially asked for a higher amount of breakage deposit, R3000 instead of R2000 and demanded to have it within 24hours, which was a few days before checking in, but I paid it nonetheless. When I pointed out what Booking.com website said vs what she said she deleted the msg and blamed the error on loadshedding. The Booking.com website says we receive the money back on checkout day, today is 3 days later and still no refund. Additional to that we struggled to move around the Estate, nothing was explained to us, we needed many access codes because we had a chauffer and had to keep calling her, it was a hassle. Upon checkout day, she was no where to be found and I had to call the Estate Management Center to call the Home Owner to give us a code to checkout. It was a mini nightmare.. there are more awful details but I can sum up that it was a very unpleasant birthday weekend for me.

Lovely space

Vegetation overgrowth. Difficult access control

The property is beautiful and the scenery put of this world, enjoyed access to the beach and hotel and its close proximity to the mall

I guess the owner can improve the issue of getting rechargeable lights in case off loadsheddi g. As candles were leaving a mess in the house Lights in case of loadshedding. To also inform the guests of the loadshedding schedule to ensure they are adequately prepared

House is clean and beautiful couches and beds are comfortable .The dishes in the kitchen on point.

The tissues/ toilet paper 🧻 is very poor one please provide us with baby soft tissue 😢 The dish washer was not working and asked for help no one se t to help us .please provide with braai stand for charcoal not gas

Everything

The pool wasnt heated

Collection of keys was smooth the only issue experienced was the problem of our access cards not giving access to the valley of the pools. This caused an frustration because normally access to valley of the pools is given. Secondly the key to the garage door was not available and when. Loadsheding took place one was locked in the estate because I couldn't get access to the garage and manually operate it during loadshedding. They was no gas in the cylinder and one could not braai during loadshedding

Access to be provided and access cards to be checked before arrival that all access pass is available and the garage side door to have keys available