Great service by the hotel’s staff and friendly too. The hotel is located at a great location.

Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!

The staff was very friendly

Best hotel

Excellent Stay!! The staff were outstanding. I was impressed with this hotel on how well the staff were trained. The staff remembered what we liked and our preferences. All our needs, met with a smile. We stayed for a week and literally were treated like royalty. The head chef and sous chef visited us daily for breakfast with different items to try. The buffet breakfast here is outstanding. Not just a continental but a full brunch style buffet. Delicious! We tried the other restaurants as well. We liked the Chinese restaurant and new bakery especially. We had massages at the spa and it was wonderful. Would definitely stay there again!

breakfast is great and the staff are all friendly and helpful

Staff worked hard to make you welcome. Room was of high quality

The bed is not so comfortable compared to other same star rating hotels. The room can be updated so that it’s a bit more brighter and not so dark. Upgrade was not offered even-though it is one of the perk from hotels.com as the gold members.

This particular hotel had the most covinient entrance. People are so kind, respectful,super grateful. I feel at home in their room, the standard is 450sq ft. bigger than other 4/5 * hotel. Yuli and Manto were friendly housekeepers. I will always comeback to this older hotel, spacious and lively.

The Club Level upgrade seemed worth the extra cost, as the lobby and breakfast services were quite crowded.

The Club Level upgrade seemed worth the extra cost, as the lobby and breakfast services were quite crowded.

Great service staff, helpful and very welcoming. Room was in good condition, good bed, no issues. They left some nice treats from their bakery also. The location is within walking distance of the big Tunjungan Mall and there is a convenient place for getting an antigen or pcr test close by.

the service is good but the hotel overload base on opinion and the room too nousy from other room

Great location, nice staff, beautiful rooms

Pelayanannya memuaskan. Semuanya bagus. Saya mendapat upgrade ke kamar executive, karena saya minta untuk diberikan kamar di Lantai Atas. Hanya saja, kasurnya kurang bagus untuk ukuran hotel sekelas JW Marriot. Kasurnya kempes. Mohon agar diberikan ep

The second time at the JW Marriott Surabaya Exellent experience wow At check in the receptionist was very nice And gave me a corner loft wonderful room It was spacious and comfortable The staff was extremely polite All of the time i paid 63 USD including breakfast So the room was only 30 USD because breakfast is expensive Wonderful value Very nice garden and pool The hotel is set alone in its own grounds In the big city of Surabaya 10 out of 10 for everything 100% I recommended the hotel

The second time at the JW Marriott Surabaya Exellent experience wowAt check in the receptionist was very niceAnd gave me a corner loft wonderful roomIt was spacious and comfortable The staff was extremely polite All of the time i paid 63 USD including breakfast So the room was only 30 USDbecause breakfast is expensive Wonderful value Very nice garden and poolThe hotel is set alone in its own groundsIn the big city of Surabaya 10 out of 10 for everything 100%I recommended the hotel

relly nice hotel except breakfast...big and clean room and service but, poor breakfast and japanese food there

Excellent hotel, had an issue with a glitch in the [email protected] auto-booking and auto-cancellations emails. Hotel was patient and kind enough to fix the issue.

Excellent staff doing a great job, the hotel holding up good in those challenging times

best service. center location, clean and comfortable. very enjoyable stay.

It is a bit old but still ok. Would be better if they could renovate it.

Centrally locates 5* hotel. Bed is comfy and room is spacious. Lots of amenities in the bathroom. Can’t fault it.

What I didnt like was the lack of communication to guests. Due to new years eve celebrations the ballroom entrance was used as the hotels entrance instead without any prior notification so it confused guests and drivers. Then there was a shuttle service which we werent even aware about. We stumbled on it by chance. On checkout they then moved the reception to a makeshift one located at the ballroom again without notifying guests. Only a small sign was put up to redirect guests to the makeshift one. It wasnt at all a pleasant experience staying here. The lobby was chaotic, reeked of cigarette smoke, and the overall flow is haphazard. This puts the JW Marriott brand to shame!

Amazing stay very friendly staff best service delicious breakfast friendly staff working in breakfast very clean big rooms size I would different stay there again

Amazing stay very friendly staff best service delicious breakfast friendly staff working in breakfast very clean big rooms size I would different stay there again

Great service

It was a wonderful one night stay...every thing is nice...fr the service to the accommodation to the facility. The security was very tight though...Only one thing...since it is Muslim friendly...given sejadah in the room...it will be even more convenient and nice for us Muslim to have a tap for abulation..not using the shower or going in the tub for it...thank u.

The service was excellent. Allowed a late checkout at 4pm and even surprised me with a cake knowing it was my birthday

Service very good and excellent breakfast

Breakfast was about 90% over priced But of good quality

Staffs are very friendly, though one at the gym was not. Some amenities are not available in room e.g. hairdryer. But the room service is helpful and prompt. If you rather have easy access to Tunjungan Mall, better stay at Sheraton