The air conditioning wasn't working for 3 days/nights. Called the site maintenance office without any initial response. Called the next morning to file a complaint for service repair and was told that the issue will be high priority for repair. 24 hours went by and still not even repaired. Called the service desk again, they finally sent a maintenance technician over that evening. The service technician stated that the air conditioning unit needed repairs and that he wouldn't be able to fix that night, and since the unit was still under warranty, he wouldn't be able to make the repairs and had to wait for a warranty service technician to make such repairs. He wasn't sure if or when the technician will be onsite. The next morning, I reached out to the site manager (with no luck) to further discuss the issues my family had without air conditioning such as the temperature being 86-88 degrees throughout our stay in the condo, lack of sleep, stress, not being able to enjoy the condo due to high temperatures, etc. I was able to make a connection with the service desk and asked the attending receptionist to have the site manager call me to discuss accommodations. After another miserable day, I still haven't received a call. Naturally, I am very disappointed in the lack of communication to remedy the situation. I would hope that after spending a considerable amount of money for this stay, they would offer a reimbursement or another condo as a minimum.

It was an excellent place to stay. Close to the parks. Only wish I had time to enjoy the amenities.

Location was great. Communication was top notch. Would stay here again.

Condo was huge, clean, and well decorated. Check in with seamless. The location was great.

This condo was excellent! So clean and furnishings and appliances were very nice! Also very quiet! Would definitely stay again! The only “problem” was the map on the listing does not show the actual spot where the condo is. We were able to find it easily, it just wasn’t where I thought it was. Was still in a very nice area, though.

Quiet, quaint condo stay! We used this location to stay as it was just a little drive over to Disney/universal. Liked that we had access to the (7) pools and water park on the reunion resort property, but unfortunately the day I scheduled to use the water park it rained on us. We missed out! Loved that the condo provided a stroller, high chair & pack and play for my 11 month old to feel at home.

Pictures do this property no justice fantastic stay and pool was so much fun with my autistic son highly recommended especially if you have kids

Was incredibly comfortable the two nights there. Everything was made super easy and it’s the best I’ve stayed in so far!