THERE is not enough room here to write all the praises I have for the hotel. From Josel when I arrived, to David (SUPER) waiter, Jose, Briam also GREAT waiters and Jorge the bartender and lovely Monica also at the reception desk. SIMPLY A DREAM VACATION and PROPERTY. FOOD was great especially the free breakfast. IF you ever want to be PAMPERED then HOTEL MERCURIO SHOUD be your first and ONLY CHOICE.

DID have a noisy adjacent room but I could tolerate him.

Location of this hotel was fantastic. The staff went out of their way to help and assist and were super friendly. While basic and possibly a little dated the rooms were comfortable and clean. I would happily return here again.

Second time visit. Customer service is really good. The staff was really polite and helpful. The location, the hotel is close to everything. The queen and twin rooms are the better than the king room even if you travel solo (personal opinion from experience). Worth the price. I would stay again at mercurio.

Bed mattress feels kind of old and a bit uncomfy (King room). Didn't liked the king kong size centipede (2005 film reference) that showed up on the strainer of the shower while I was showering, we had to share the space for some minutes since I was shampooing. I was really scared. Thankfully the staff removed it. Maybe it would be nice to fumigate from time to time.

The staff was incredibly wonderful and genuinely nice ! I loved the breakfast!!!!!! The happy hour was great and the Sunday Pool Party was perfect for me !

Nothing

Everything! The people! The service! They were warm and hospitable, the food & drinks! Awesome experience! I will be staying with them very soon

Not applicable all was awesome

Everything was great. Our first time in a gay-friendly hotel and we loved it. The pool was always heated perfectly. The room was nice and comfortable, mainly because of the air conditioning. Breakfast, which was included, had excellent options and it was always really good. The location was just perfect. Restaurants, stores, and the beach were crazy close. The gay zone was also within walking distance. There is a pool party every Sunday with burgers, tacos and performances. We had a great time. Definitely the best choice for our stay.

There were only a couple of opportunity areas. The first one was that when we checked in the room just got cleaned and the floor was still wet so it didn't stay clean that long. The next day we asked for the room to get cleaned up again (because of sand, mainly) and even though we took a little longer to enter and left the fan on, we found the same situation with the wet floor. The second one: The staff was mostly friendly, most of the times, but on a couple occasions, I found myself feeling like some of them weren't having a good day. Understandable, yet, maybe showing a serious/annoyed face to guests, (especially if it's the first time they visit), is not the way to go. There were tips involved so, I never quite understood what was up with the attitude. Once again, this wasn't happening all the time and certainly not with everyone. We can all have a bad day but there is no reason to take this out on the guests. Nevertheless, I'd like to set the record straight with this, I loved my stay at Mercurio Hotel and will most definitely come back.

Staff was amazingly friendly and helpful at all times. What I love most around this property is that is like being home and they are family. The environment is friendly and the breakfast is delicious.

i loved everything

Fantastic value, great location, extremely helpful staff, fun entertainment on Sunday, pretty good breakfast. Allows overnight guests unlike most competitors.

Extremely firm, uncomfortable beds really ruined it for us. Apparently very firm beds are typical in this area, but we won't be coming back purely for this reason.

Fantastic breakfast included in room rate Super-friendly staff Wonderful location.

Hollow-core doors with flimsy locks and single pane windows, so noise from outside your room is a regular nuisance. A tiny pool that appears to be dirty all the time. Older furniture and bathroom fixtures.

location, great staff, awesome breakfast

location location location pool and bar friendly and helpful staff

small rooms, dated but clean breakfast was good on previous visits, just ok now shrimp was awful

Room was adequate size, shower was ok but wipe down shower handles. A/C was working great.

Hotel needs to update there bed linens, old stains on top "comforter" one could only imagine what these stains are. Headboard aswell stains doesn't cleaning crew see these obvious stains wipe it down.

Location

I reserved a poolside room and that is not what I got. No water in the entire hotel one night.

Unfortunately, the tv did not work and the attendant did not have the ability to make it work

breakfast nothing special. i was expecting mexican breakfast but the coffee and rolls were great.

Very friendly staff, perfect location, awesome breakfast, comfortable bed, clean and quaint room with airco, fridge, tv and safe, beach towels available at reception, welcome drink at pool bar.

Room wasn't particularly quiet or dark, WiFi signal was a bit weak in my room (but perfect e.g. at reception or the pool bar), hot water reached a while to get to shower.

Have been many times. Always an enjoyable experience and a very good value. Breakfast it is best.

All good.

Walking distance to beaches, restaurants and FUN bars. Bar foods and breakfast options were tasty

Pool area was not Sun tanning conducive

This is a small sweet hotel located perfectly near the beach in the center of zona romantica. i thought the rooms would be better for this price but they are still really OK. breakfast is VERY nice. the place is sometimes loud - did not really bother me 95% of the time - but if you like quiet places this is not one. The staff is nice and the atmosphere is great. there are also shows and little parties. wifi / AC / hot water etc - were all pretty good. All and all it's a sweet place.

The room is not too exciting - but it's OK.