Star Island Resort and Club
A propos de ce hôtel
Situé à Kissimmee, ce charmant hôtel pour 87 € par nuit est un génial option pour votre prochain voyage Hôtel très pratique pour les familles avec spa proposant des soins complets et bars en bord de piscine
Les salles de bain sont en commun.
Les salles de bain sont en commun.
Équipements
Piscine
Climatisation
Cuisine/kitchenette
Internet/Wi-Fi
Parking
Blanchisserie
Balcon/Terrasse
Lave-vaisselle
Jacuzzi/SPA
Téléviseur
Salle de fitness/sport
Carte de Kissimmee, FL
Avis
3.9/5.0
Bon(1 175 Avis)
5.0
Exceeded our expectations with size, cleanliness, service and amenities.
5.0
Great stay as always.
2.0
This is the email i sent when we were trying to check in. We checked in finally a hour and 30min later
Hello,
I am writing to express my extreme disappointment with the service we received upon our recent arrival at your resort. Despite having made a reservation and being assured that our room would be ready by a certain time, we were informed upon arrival that our room was not ready, with no indication of when it might be available.
This lack of preparedness alone would have been frustrating enough, but what truly struck the issue was the complete lack of sympathy or apology from the staff at the front desk. My husband and I traveled three hours to reach your resort, only to be met with inconvenience upon our arrival.
To make matters worse, the staff failed to provide any sort of time frame for when our room might be ready. This forced us to cancel our dinner reservations, as we were unwilling to further delay our evening plans without any assurance of when we might be accommodated.
As paying guests, we expected a level of professionalism and courtesy that was sorely lacking in this instance. The failure to communicate effectively and the absence of any acknowledgment of the inconvenience caused is unacceptable from a establishment of your caliber.Additionally, we requested some sort of goodwill to acknowledge the inconvenience and disappointment we experienced during our stay but was only told a hour added to check out. Luckily the overall romm was enjoyable.
1.0
When we arrived at 4:05, the room was not ready. It appears no one room was ready. The was cleanliness was 3 stars because as I was doing my own cleaning, I noted hair was in different areas, the jetted tub jets didn't work. The room was absolutely freezing, the thermostat was apparently broken. We turned the air up to 76, it still read 69, then we turned the unit off and it was still blowing ice cold air. Thank God we was only there for 1 night. Also the furniture in there is quite dated.
3.0
I thought I was renting a king room. Got to the room and it was not. Then around 11 pm connecting room was NOISY. We packed up and front desk let us move to another building. Same there. All service folks were excellent. I just do not want to share a room with others. Would not recommend
5.0
Service at the front desk was amazing. We checked in very late and they were extremely accommodative. Parking is terrible at the resort. If you get there late at night. Room was nice, but there was some food on the counter from the previous guest. Overall I would recommend and I would stay again.
3.0
Place needs total remodeling. Looks old as the hills. Was there in 97' and it is the same literally 🤔 grounds are beautiful and pools great!
1.0
Extremely outdated
1.0
Hotel is definetly average for rooms. I had many issues starting with the sofa bed not closing or opening so my daughter had to sleep on the mattress that l squeezed out of it. I called every day and even went to the front desk. They said they would take care of it and I ended up checking out with it still broken. Second they charged me for extra towels. It was raining when we checked in so we tracked water in. My babies kept falling in the water so i grabbed some towels because there was no mop. I probably wont book this hotel again.
3.0
Love this place best hidden gem
Can not be there prices
1.0
My stay begins with our toilet overflowing in the main bathroom, which means that’s how house keeping left it. Then the line to the phone where broken couldn’t even call to complain about the bathroom. Not enough shampoo or conditioner and wanted to charge for extra. Same with coffee. Didn’t have enough coffee to get us to the last day and same they wanted to charge for coffee that is complimentary in every other hotel, weird smell when we came, all in all not very happy with the stay, and to top it off I was told that instead of checking out at 10am we can check out at 11 for all the inconvenience we had to deal with…really?? Wow
3.0
I had an amazing experience with star island customer service I rate them 10/10 the rooms were up to scale and the spa was great as well I will be back!
10.0
One of best stays for long time and jacuzzi in room is fire
8.0
Bathroom needs updating
10.0
Definitely would stay there again. Only stayed one night.
2.0
First I’d like to say I have tried contacting management 3 times now to speak with someone and each time I have been directed to a voicemail. Our room was clean but the toilets did not flush the shower did not drain and had excess amounts of hair coming back up the drain, I had to shower in 3 inches of standing water. The pool party that was going on till the early hours of the morning kept all three children up we had to call at 2:30AM to ask them to turn it off. Very unpleasant to take 3 children to a amusement park on 5 hours of sleep especially since they were barely able to sleep.
1.0
Lights in room didn't work Jets in Jacuzzi didn't work. Found hair on floor in line cing room, toilet and Jacuzzi tub
4.0
We needed towels in our room and had NO phone to call for assistance, this is the first time we stay at a hotel/resort where the phone is missing!!
Trying to get a hold of the front desk was a nightmare and the resort is big, so there was no walking there at the moment to get what was needed.
1.0
The floors were so dirty that our feet were black from walking around barefoot. The jacuzzi jets didn’t work. There was a funky smell in the room. There were just a lot of little things that made it look kinda junky. I do appreciate the ease of check in and check out and the huge bed was nice.
2.0
This property was not as advertised on the site. It was extremely dated and unclean. The bathroom was filled with grim on the toilets and sinks. There was also hair in the bathroom's air filter that was left from previous guests.
2.0
I was put on the 3rd floor with no elevator and had to carry heavy luggage up 3 flights with 4 back Surgeries
8.0
Great stay, sauna and spa are nice, it's gated which is nice. Don't have to worry about anyone messing with your car. Only problem is the raccoons. I saw three, and got in a standoff with one trying to get to my room. He was willing to die to protect the half eaten bag of marshmollows he found, and I tried to communicate vocally and with hand gestures that I was just passing through and he need not fear me.
8.0
Price/Quality ratio was very good
6.0
Terrible internet
8.0
Parking was a problem at times, a few more pkgs of coffee would have been helpful. We had to leave the property to purchase a morning cup of coffee. And a few extra blankets would have been nice!
8.0
It was very nice
6.0
Front desk staff was amazing, although answering the phone not to well. Cleaning staff does not speak a single word of English so this is extremely challenging. Food options aren't bad but could have so more inclusive options.
Spa has a segregated service so you can be totally comfortable without others seeing you. Staff at the spa were good.
3.0
Amazing stay. Definitely coming back.
6.0
It was nice , however there was a stain on one of the beds which looked disgusting. Then it was soaking wet outside the walkway of our room and the elevator. There was also a piece of hair behind the bathroom door and on the shower rod. The staff was nice and friendly. Just needs some much needed repair and updating.
1.0
The property looked amazing. The actual rooms were dirty. They provided of each towels, wash cloths and hand towels. Our stay was 3 nights. If you wanted more linens, you had to pay $7 more each day. So the first night was the only night they were included. Should have been included for beach night stay. The air conditioning didn’t work. It felt like you were in an indoor pool area. So humid in the rooms. Housekeeping was very rude. I wouldn’t recommend this property or stay again.
6.0
I Loved My Stay .
10.0
The Live Entertainment, Karaoke and all of the Fun Activities was our favorite part of the Resort!
1.0
The resort is nice. The petit family suite is a little dated. It could be better. The place was clean. But the check in was terrific. I know it was the day before New Years Eve, but we waited more than 3 hours for the room. I also requested ahead on time, for a suite on ground floor or with an elevator available and they ended gave us a second floor room with stairs and no elevator.
6.0
When we arrived we had to sweep the floor for all the dirt. We asked for our floors to be mopped, took them 2 days to come. The toilet over flowed onto the floor day 4 and it took them over an hour and 4 phone calls to come clean it. The stove had 2 burners not working. The sheets on the bed were dirty. No hand soap or toilet paper, had to ask several times. The property itself is nice, watch out for raccoons, everywhere!
10.0
Great place for families with kids. There are a lot of things to do- games, playground, pools, courts.
8.0
It was the perfect value for what we needed. Place was clean, staff were great. Great location made it easy to get to all theme parks. My only complaint was not Star Island's issue. The weather was too cold for the pool. In the 40's when we woke up in the mornings. I wish the pools could be heated to a higher temperature. It was way too cold to swim.
6.0
The Property overall was very nice but it definitely neededs to be Updated and remodeled Kitchen cabinets were slightly warped and had some water damaged from over the years and the shower had Broken and cracked tiles that were just Lightly repetched in the shower Set up a pending machines need to be updated for work done as well i try to buy drinks and they Locked up my brake in account coz it was over charging me for one drink plus Management needs to do better care at booking rooms because my wife and i were sent to a room that was Already occupied and the The staff of the front desk were not very welcoming and didn't care if we would come back or not didn't even ask if we Enjoy your stay
2.0
The shower was lack lusting and water wasn't hot at all. Was luke warm at best. Plus arrived at check in and was told my room wasn't ready. Had to wait 45 minutes after check in to get the keys. For the price of the room. These things didn't sit right with me.
2.0
Upon arriving to our building, we realized there are no elevators and we are located on the third floor. I hurt myself making multiple heavyweight trips to the third floor with my luggage. The staircase had a horrible stench of sewer. Upon entering our room, it was noticeably dirty and grimy. The bed in the main bedroom has sticky soda stains on the headboard and weird black streak on one of the pillows. The floors were visibly dirty. There was dust and crumbs all over. The furniture was weirdly moist and filthy. We called for maintenance which took over an hour to get everything situated. Even after maintenance visited, the suite was still dirty. We decided to only stay one night out of three, and decided to stay a much better and different resort. Will never recommend this resort to ANYONE. Absolutely embarrassing.
10.0
Great place to stay
FAQ
Combien coûte ce hôtel par rapport aux autres à Kissimmee ?
Le prix moyen d’une location à Kissimmee est de 186 € par nuit. Cette location est 99 € moins chère que la moyenne.
Le stationnement est-il inclus dans ce hôtel ?
Oui, le parking est répertorié comme un équipement pour Star Island Resort and Club. Pour plus d’informations, nous vous recommandons de contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce hôtel ?
Oui, Star Island Resort and Club comporte une piscine. Bonne baignade !
La location Star Island Resort and Club accepte-t-elle les animaux ?
Malheureusement, ce hôtel n'est pas adapté aux animaux de compagnie. Essayez de refaire une recherche et filtrez pour "Animaux autorisés".
Quels équipements offre Star Island Resort and Club ?
Nous avons trouvé 11 équipements pour cette location. Cela inclut piscine, climatisation, cuisine/kitchenette, internet/wi-fi et parking.