What a lovely hotel! From the moment we arrived we were taken care of and welcomed. The entire staff was lovely but Mr Sak was especially amazing. So helpful and kind. When we couldn’t figure out Grab app he booked a tuk tuk for us using his account. I am looking forward to staying again. The room was clean and well equipped and the breakfast was DELICIOUS. Hospitality above and beyond!!

Overall we had a great stay. The property is beautiful with all amenities needed in a room. The room was very spacious and good value for money. The only drawback was the sound of prayers from the Pagoda next door that would start from 4am until 8am.

Very friendly and positive staff!! We enjoyed staying there and would certainly come back

This was one of the worst stays I’ve had anywhere. After saying the hotel was full and my booking wasn’t available then took an hour to sort out a room. Then 30 more minutes to confirm. They said they’d have to move me after one day to a different room and that I should leave my suitcases packed. I have a conference to speak and they said they would move my stuff for me. This didn’t end up being the case. I missed a meeting while waiting for the room. I went upstairs to my room and then they wouldn’t let me carry my items to the room because they said they would do it for me. I waited about 20 minutes and they didn’t come up because my clothes were in my check in luggage. I went downstairs to see the front desk playing on their phones and luggage sitting there. I carried up my own luggage only to find the key didn’t work. The front desk then said they didn’t have any for me and they would work on it and I could come back later. At this point it’s 1 am and I have already missed a surprise party for my birthday and the guests were starting to leave as I’m two hours late. The next day I came into the hotel after my conference expecting a room move only to wait 30 minutes for them to tell me I’m staying in the same room. Overall the hotel was nice but the booking and organisation were a nightmare

The stay started off great with us being upgraded when we arrived. We liked it so much that we decided to stay an extra day. The trouble came when the security guard in front of the hotel verbally assaulted my wife. She was waiting for a tuk tuk and he started screaming at her in her face. He was asking her where she was going and were making rude comments about her size. He berated her until the tuk tuk drove off while others nearby laughed. She was scared and devastated by the experience. When she told the front desk, there wasn't anything done. The manager asked to speak with us, but never showed up, as we were leaving early the next morning. We've traveled to 30 countries and have never had an experience like this. What started off as a great time was ruined. If it were a random person, we'd shrug it off, but this person worked for the hotel. Her sense of safety was shaken. We'd never stay here again.

Great property, super offers able for a westerner. Staff was wonderful and very helpful. I would absolutely stay here again if I came back to Phnom Penh

The property neighborhood was under construction can be quite noisy, there was no view of the palace as in the property description It was good for a short stay

Good location and fabulous photos of old Cambodia throughout the building

1 night staycation. Nice twin room with kitchenette and small balcony plus sofa. Comfy beds and great kitchenette. We went to the sister hotel for outdoor pool and restaurant

We got the 2 bedroom presidential suite and it was fantastic. Views were outstanding, looking over the Cambodia-Vietnam Friendship monument, the nearby Mekong, and two city squares. Centrally -located within walking distance of the palace, independence monument, street food, restaurants, and two huge squares. Extremely clean property. Staff were amazing. Really helpful, from assistance with medical emergency, to exchanging larger currency for smaller bills, to extending our stay. The hotel has a lot of charm. Delicious welcome drink available throughout the day. Very well-priced 5-star restaurant.

Room is big and clean

I love this kitchen and small balcony

Lots of ants in the bathroom and eles where in the room

We had a great experience at this hotel. Everyone was very friendly and helpful. Great location and amenities. We would definitely stay here again.

The service by all at The Palace Gate has been absolutely fantastic. The staff have gone above and beyond. I stayed at Naga 7 times, however in the future Palace Gate will be my choice. It’s located down a quiet street short walk to riverside, basically centrally located. The staff polite and efficient.

The location was good. The room was clean, had a small kitchen. The refrigerator was nice for water and soda. The room was quite did not any traffic or other guests. The bed was comfortable. Overall this hotel was a nice surprise. Non expensive but friendly staff and nice room.

Great little boutique hotel. The front desk manager Seng was extremely attentive and courteous. Hotel has a nice gym. PP is a big city is close to things is relative to what you want to stay close too. Nothing was too far for a tuk tuk.

Amazing place with an amazing staff. It was close to everything and the service was marvelous. We will stay there again.

It is like a gem in the city of Phnom Penh. Rooms are decorated with local touch design, staffs are well-trained, friendly, and quick to respond to requests. Hats-off especially to Seng Saila for his responsiveness and helpfulness. The hotel also have a very nice outdoor area. Lush greeneries with excellent settings to chill and enjoy on poolside. Perfectly located beside the royal palace in which you can enjoy the view from the rooftop bar. Will definitely be back

Great place to stay, clean room and helpful staffs.

Excellent

People were hyper friendly, helpful and responsible. Facilities inside the room and common places are clean and functional. Was very nice to have fitness and swimming pool, and to have breakfast included. Value/price ratio is very high..

I am satisfied with their service. I want to stay next time.

Excellent staff. Large Rooms. Very attractive decor and always clean. Wonderful location with outstanding views.

The staff at this hotel were very hospitable. The hotel itself, although, small, was in an interesting area close to The Royal Palace and also the riverside.

The communication was a little hard in the beginning. But everything was sorted in the end.

This hotel delivers. I had a great experience staying. The room was spacious and extremely comfortable. The service at this hotel is superb. Fabulous!!!

These property was close by everything and the staff was always ready to help.

Very nice room with amazing view. The staff is very kind and friendly. Very good breakfast. Amazing stay

I booked this for my parents because it was their anniversary. The staff decorated their beds and treated them so so so well. We were impressed and will definitely stay there again! Thank you!!!!

Great location. Indoor swimming pool and spa. Nice hotel.

On first appearance this property is exceptional. However after staying for two nights it soon became obvious that there are issues. The first night we called for room service and were told someone would come to our room. No one did so we called again and were told the same thing. No one came again. The next morning I asked if the safe could be opened as it was locked when we arrived. Again no one came to unlock the safe. Breakfast had a limited selection. And three out of four showers were cold. No hot water at all both in the morning and night. I would not recommend staying at this property because even if you have a problem no one will come and help you fix it.