Great location - room facilities - friendly helpful staff

Bedroom was a bit dated ? Billing process not explained clearly on arrival ? Couple of the staff were unhelpful most were good

Lage, nettes einfaches Personal

Unfähiges Management

La nostra stanza era una superior con 2 letti alla francese abbastanza grande e comoda per una famiglia con 1 bambino.. Ottima la posizione dell'hotel accanto a central park, times square, 5th av con tutte le sue attrazioni. Ottima posizione anche per i mezzi, in primis la subway praticamente sotto l'hotel

La colazione lascia un po' a desiderare per qualità e scelta. Per chi ha allergie a lattosio o celiachia è impossibile trovare alimenti e questo è un problema importante.. Unica sorpresa che si possono prenotare all inclusive solo 2 colazioni a camera le altre vanno pagate sul posto a 38 $ a persona o 50% per bambino sotto i 10 anni

Limpieza

The location was excellent, and it was good value for Times Square.

Housekeeping did not replenish tea and coffee in the room.

No

Atención de la recepción

The location is great. The staff were kind and helpful.

There is a $30 a day fee that isn’t openly disclosed when booking. While it’s clear that this fee is imposed by the city since the hotel takes the fees, it should be upfront about them. Lines are ridiculously long for everything. The beds are really uncomfortable and there are visible repairs that need to be made. Peeling wallpaper, holes in the bench by the elevators and outdated fixtures are par for the course. There is no room service or vending areas for snacks. The only places to eat have long wait times and are expensive.

I enjoyed the meals, a little pricey but ultimately I managed to obtain value for money.

At times the place was overcrowded.

Convenience

Cost

La ubicación es excelente, las instalaciones también.

La información que le ofrecen es poca con respecto a la cuota de depósito que se le carga a la tarjeta. En mi caso me hicieron una carga adicional el segundo día de hospedaje sin aviso previo, algo que me parece descortés. Fui hasta recepción a preguntar y me aclararon todo. Al final solo te cobran lo indicado y revierten el exceso.

Ubicación Precio calidad Limpieza

Lleno de grupos estudiantiles italianos gritones de noche en los pasillos

地下鉄駅が近くて便利でした。

エレベーターが少なく、表示も無いのでいつ来るか判らずとても待たされる。

The hotel position is spot on few seconds away from time square, broadway theatre, MoMa or Central Park .

If you are expecting a welcoming 4 star hotel you will be disappointed. The entrance hall is chaotic as the outside time square, no one welcoming you. Check in was at 4pm and at 6pm after 20 min queuing I discovered that my room was not yet available and instead of a 2 double beds room they offer me a king size with a sofa, not a sofa bed a sofa 😞. I had to come back after 2 hours and after another 20 min queue at the reception I discovered that the room was still not ready and the lady literally said, I have no idea when it will be. I had to ask for the manager and wait for another half hour before I finally got the room. Worth to mention that they took the first night from my credit card and reserve the amount for the entire stay at the first attempt of check in well before tell me that the room was not available. The room was clean but the bed definitely too small was a 1 and 1/2 sold for double. No fridge in the room and everything desperately in need of renovation. All in all definitely not what you expect from a 4 star Sheraton hotel

Fruta, poca variedad de panes y queso

Personal no preparado para recibir extranjeros, cero empatía con el idioma, mala internet, baño muy básico, sin implementación de útiles de baño., velador uno funcionable , era de pieza de ejecutivo, frigo bar nada ni siquiera un agua

El interior de la habitación

Mucha gente en los pasillos

La ubicación es buenísima

Las camas no son matrimoniales ni Queen, y es muy difícil que quepan dos personas. Parecen camas individuales. Cuándo lo reservas para cuatro personas y fue incómodo dormir

El gym y la vista desde el piso 50

El desayuno..... pocas mesas para tanta gente

Location of room in hotel. For a city hotel it was relatively quiet.

The foot of the bed was higher than the head making it really hard to sleep. My feet were exceedingly high. The mattress pad bunched under my body and didn’t remain flat causing me to wake up during the night due to discomfort. I almost took it off the bed. The bed squeaked a lot when I turned over. The bed overall just seemed really old. And when I booked , I didn’t realize there unnecessary fees on top of the original prices making a one night stay more expensive than it needed to be.

die Lage war sehr gut. Gute Anbindung zur Metro und viele Sehenswürdigkeiten zu fuss oder Metro erreichbar.

Die Rezeption war nicht kompetent, jeder hat was anderes erzählt. Sie brauchten vier Tage um ein Problem zu lösen. Sie versuchten mehr abzubuchen wie die Buchung bei Booking.com war. (3x hohe Beträge)

ロケーション

部屋に水がない

I liked the staff, the location, the view

The have hidden fees, I paid the total for the stay including breakfast on the room. Once we got there, the breakfast wasn’t included for the 4 people we added in the room. Why would you ask how many people are in the room of the breakfast is only included for two of them? It doesn’t make any sense. Then another $30 destination fee every day of the stay, they don’t say that unless you read the information that not even the staff knew where to find. Everything was nice but they need to fix all those unnecessary things.

allt

frukost

La literie

Mobilier cassé Hôtel nécessitant une rénovation Le monde dans ce Mega Hôtel

Location

Checkin process

Location great.

Staff attitude, all rather brusque @ downright ignorant. Don’t think any enjoy working there.

super central to Time Sq and Central Park, close to everything you want to see in NY - Broadway, food, Rockefeller Centre, 5th Avenue shops..its all walking distance from hotel

N/A old school hotel, old school big and busy and we loved that..so nothing we didn't like and our king size bed and suite with view of Time Square was amazing! Thank you to the staff who helped us out. we really appreciated the extra effort ⭐️⭐️⭐️⭐️⭐️

Ubicación

Trato del personal del lobby y recepción. Pésimos modales

Nada

Está muy deteriorado Sucio Mala atención

Cometieron un fraude con una tarjeta que estaba como garantía, cobrando gastos en simultaneo. Una estafa.

Beds and pillows are very comfortable.

No microwave and not enough coffee and sugar for the type i use; had to always ask for more. Toilet seat was broken and safe batteries issue was reported and you did not solve it.