The location was great. There are a lot of good restaurants near by and Fillmore St.

Understood that it was an old hotel redone, but it still felt old and did not meet my expectations at all. There was no hot water while we stayed there.

Location.

Nothing

Quiet. Clean. Nice neighborhood. Not part of the hustle and bustle of union Square but you can get wherever you need easily. Very friendly staff. Outdoor space with chairs and fire pit. Parking (for an extra fee). Good sized room compared to some boutique hotels. Bathroom of adequate size. A place you could stay comfortably in for several days while on a trip to SF.

Would stay there again. Not near BART but uber was easyl. And likely near other transit such as buses.

Most wonderful staff by far! Loved the location (Japan Town) so we didn't have to miss home too much. Great restaurants recommended by the hotel staff (Try out Sweet Maple a few blocks down Sutter for breakfast/brunch). All sorts of shops within walking distance with Japan Town Mall literally 1 min from the hotel. The room was very comfortable, clean and with high-end amenities in the bathroom. The beds were very comfortable! Water and ice dispensers were also available at our floor.

I would have loved to have had self-laundry services since we had an extended stay.

I like the staff, who are all very nice and friendly. They always converse with me, making me feel warm and welcome. They are willing to help and support everything they can during my stay. The second thing I like is the location. As you may know, it's very dangerous in San Francisco. Many places are full of homeless, and I feel so scared, but the location of this hotel is very safe and peaceful you can walk on the street at night and park your car safely. Anyway, the hotel provides a very, very safe parking lot for you too. Another thing is the cleanliness of the room. The room is very clean and the housekeeper makes it clean every day. The last thing is the comfortable bed I can sleep well and good rest in the bed.

The only few things to make it better are providing hot water in the room. They provide ice and water on the 3rd floor, which I love it a lot, and also provide coffee in the morning and wine in the evening. But sometimes at night I wish to make some coffee or eat the instant noodle or hot tea then I need some hot water in the room

It’s small, parking, and the rooms are nice.

Clean. Great location

Nothing

So clean, the beds were comfy and the soap smelled amazing! It definitely felt much nicer than most hotels. Loved that it was within walking distance of the Japantown Mall and several other cute shops around town.

There were several loud children and dogs screeching during the night, and the blankets were very very thick making it hard to maintain a good temperature at night.