Not happy the pool was being treated at 5pm when we planned on enjoying the pool for the afternoon

The staff was wonderful. Probably the best hotel staff we have ever encountered! The place was spacious and the shuttle to Universal was perfect. Breakfast was plentiful, with something for everyone.

We only wished we had housekeeping come refresh the room while we were gone. But it was still nice and clean.

People are loud in the hallway all night. I think you should post a note asking clients to kindly respect other clients that could be resting and recovering from a long trip.

The staff was very nice and the room was very clean.

They only had 1 elevator working. We

Greg property for service animal waffles had a fun time friendly staff good food near hotel rooms were very spacious.

Breakfast was excellent. Fresh and hot. The room was nice. Plenty of room and a fridge and microwave. I enjoyed the view of my room and I enjoyed the two beds and pull out couch.

Bathroom pressure and drain in tub not that great.

cleanliness and very close to universal

nothing at all

close proximity to theme parks and restaurants

The room had a nasty odor inside. The room also was not cleaned properly as I found dog food on the floor which had to be from the previous occupants because I don’t travel with a pet. Also found a dog collar on the floor by the couch, which tells me that it wasn’t cleaned entirely.

i loved that the location was close to universal and we were on the first floor .

there were ants in one of the beds , we weren’t able to change rooms bc none were available . the clerk then advised she would take one night off , however I was charged TWICE for the full stay . i had to spend almost 2 hours trying to correct the issue c the manager then called my phone advising me he would reverse the money , next money account is still overdrawn ( thank God for savings and emergency fund ) , come to find out he never reversed the money . the total amount was $731. i conferenced him on the on the line with my bank and he told them to only refund me for $530 which was was incorrect . thank God my credit union knew he was being sheisty and refunded me EVERYTHING and I then paid the $530. the shower also had mud stains but i always clean the tub before using anyways. the ac made a loud noise Al throughout the night . not to mention the pool was dirty and so much chlorine my kids and i had to get out bc it made our skin burn and itch . i would never stay here again.

very comfortable beds, pet friendly and excellent breakfast

some detail of maintenance needs more attention

very clean and staff very friendly

nothing

Close to the parks Good breakfast Great reception staff Bog rooms

Room cleaning was inconsistent

Very convenient to Universal. We traveled with our pet and they were very accommodating and interested in her. The staff was very helpful every time we needed something. When traveling with our pet we will stay here again.

The only negative I can say and that want not totally their fault. The breakfast on a couple of days got over run and it was a challenge to keep the food and drinks stocked.

Super friendly and helpful staff. There was a variety of breakfast options and all were delicious! They also offer free shuttle to and from universal free of charge.

N/A

The breakfast was good

We were impressed with the quality of the breakfast. Staff were very nice, friendly and willing to help in anything we needed. We loved our stay at this hotel.

N/A

location

Very old