Location

Promises made on site that weren’t true

Location

The outdated and limited rooms

Overall, the hotel was ok. It was relatively clean and the hotel and valet staff were pleasant and helpful. It is in a good location to with easy access and restaurants. The valet staff was very responsive and quick even when the hotel was busy.

My issues were that there were only 2 of 5 elevators working. Luckily we were on the 2nd floor so the option to take the stairs was not too bad when the elevator lobby was busy. Also, our room was not cleaned on our second night when we asked (removed the privacy card on the door handle). We had to call the front desk to make sure they cleaned it the following day. Also, the room safe was locked so we could not use it, and the hotel entertainment system on the TV was old and slow. The remote/TV response was VERY slow and had to unplug/re-plug the TV to get the menus to work, and we did this several times during our stay.

Hey graciously bump me up and I was able to hang out in the penthouse floor with the private lounge club lounge. They allowed me to park out front I tip the guy it was great bunch of times The main parking is kind of a drive so that was a bonus they were very gracious hospitable and I would recommend the place

Location was the only good thing about the hotel. We’ll, to be fair, the breakfast staff too, not the breakfast though.

- We were given a room which he’d sheets weren’t changed. Had to call the room service staff to do it. - Overall cleanliness: A complete mess, specifically the room and the pool. - Couldn’t sleep at night due to yelling and doors knocking. I wonder how the management doesn’t strictly control this.

Waterfront was nice. Check in/out person tried to be nice and said Im sorry for your experience.

Price for accommodations a bit pricey. Room had very visible unfinished patches in the ceilings. Issues with non functioning TV that they said they could not resolve! They appeared to be very unprepared for customers. The price for breakfast should have been included. This was a destination we chose for our 44th wedding anniversary. We had stayed there previously for our 40th anniversary and it was AWESOME! I think it was under different management though? Definitively not the same experience, and getting in and parked was a nightmare. Oh Well we survived. I hope the next occupants experienced had a better stay.

I like that effect that they really honored my birthday and medicine a success

Nothing everything was great

The location was perfect for Harbor Fest! The room was located on the harbor side with a great view of all the boats. Front desk and the operator were AMAZING and very helpful. Valet was super convenient.

It was $400 total for one night. The make-up mirror was hanging off the wall in our bathroom, a hotel staff member from valet got our room number off of our car keys and came up to our room and asked us to take shots of our alcohol with him because he saw it in our bag. Breakfast in the dining area was a HOT MESS. Took us 20 minutes to get a table and when we started our way over to the buffet to get our plates the kitchen staff was already removing all of the food. There was no sense in seating us if we weren't going to get proper service and charged $20 a person.

The hotel staff was amazing and very accommodating. The valet was very easy to use and reliably fast.

I enjoyed my entire stay.

Location and nice Lobby

Our tub didn't drain fast enough. We had to wait for the water to drain before the next person could take a shower. We were told that maintenance had fixed the problem but, it was Not fixed. Elevators very dated. Hotel needs to be updated,was Not worth the price we paid!

location

room were small for price and not enough face towels.

Solid staff

Bath tube had a leak

This property was in a nice location but needs some updating. Breakfast was not worth $20 a person.

Location is great. The building is pretty, the lobby and atrium are nice. Room is clean and spacious

Parking is insane and idiotic. Insufferable line to get in, no option for self parking 25 to 35 dollars for bad valet service on top of a $280 charge to stay in an average hotel. I feel ripped off big time. The elevator waiting area on the sixth floor is very cold. The bathroom in the downstairs area, by the fitness center, had uncleaned vomit and someone's clothes sitting there. The coffee in the lobby was weak brown dishwater.

The location was spectacular!! The beds were comfy and the pillows were super soft.

I did not like that the pool was closed and no reference to it being seasonal.

breakfast was good!

It was so stinky. there was no exhaust fan in the bathroom . there is no on sight parking . you have to pay extra $15 a day for one time in and out .

Amazing customer service and great location

Everything was perfect for our needs

The staff was pleasant.

I reserved a king room with a river view, but I got a double with 2 queen beds and a city view,

Room size, Refrigerator, amenities

Loud noise and crowded on weekends (extremely loud lovemaking was heard)