Hotel needs a bit more cleaning.

Poor cleanliness.

Our room ran out of toilet paper and no one came to clean the room up or replace the toilet paper

the room service

Staff was very helpful. One of the three days (8/12/23) the room was not cleaned and bed not made by housekeeping. Also, on 8/12/23, when we went to buffet breakfast, the majority of the tables were still not cleaned and buffet counters were not kept up, resupplied, and chafing dishes and counters were a mess. Very distasteful in a place where one has paid for Buffets.

Housekeeping follow through and Restaurant staff responsible for bussing and for buffet lines and counters upkeep could have done their jobs! Truly disappointing.

Location

Maintenance was hammering and working at 11pm and it was annoying. Elevator was not working properly and had a very long time coming and going. Breakfast place was horrible service. Waiting for 20 mins for a drink order to start and they never came so we left. Waiting for a discount for this inconvenience

My bill is not calculated right

Staff were incredibly accommodating and kind.

It was I’ll sanitary and in disrepair. Sewage seeping into the hallway with large air blowers trying to dry out the carpet. Rats running around by the door where the dumpster is which is also a guest access point. Larges piles of dirty laundry and trash left in the hallway outside of our room for over 12 hours. The carpet in our room was permanently wet (squishy!) from a dripping a/c unit. Just horrible conditions.

Excellent stay for us and kids:) Love the pool.

N/a

My room was not as clean as I participated. This trip was planned for my partner’s birthday, I wanted it to go well, I did a lot of planning. While having dinner a large roach starting crawling up the wall, when we walked over to kill the bug there was another on the table near open food. We took photos it ruined the evening we had to ask to switch rooms. I wanted to leave and I wanted a refund. We stayed because at that point we felt looking for a new hotel would be time consuming and ruin what time we had left. I will never book with them again, expectations were not! meant, I would like a refund. Thank you