Very friendly and accommodating staff!

Lack of microwave, coffee maker or mini fridge

It was clean and the staff was very nice.

The pool was down. Got to use the next door indoor pool at the Baymount but was really filthy.

The bed and pillows were uncomfortable.

I loved the beds & pillows. I slept great Also, the staff was very accommodating as we didn't know if we could keep our second night's reservation. It depended on the outcome of a sporting event. They held our room for us just in case we could stay the second night....we did. That was very awesome of them.

Room 122, the shower drain is VERY slow and you end up standing in dirty shower water. Also, one night we were charged $126 or so and the next night we got charged $144. I'm not sure why that is. I reserved this hotel for the $126/night charge.

The staff at check-in was very patient with the situation she was put in. She was very busy, but after the second room was dirty, she accompanied us to the room to ensure it was clean, even though she had others waiting.

Housekeeping supervision should be monitoring staff to make sure the rooms are completely clean.

Close to restaurants. Very helpful breakfast attendant. Comfortable beds.

Room had a coffee machine but no coffee. There was only 1 drinking cup. There was an iron but no ironing board. Also no rack to put luggage on. These are all things one expects at a place like this.

Location

There was little evidence that our room had been cleaned. The bathroom had dried urine on the toilet, behind the seat, there was a bath scrubby hanging on the faucet of the bathtub, no coffee or tea supplies, carpet looked like it hadn’t been vacuumed. Only 4 hangers, I asked for more, was told there weren’t any available. The remote control wasn’t in a bag. The clock didn’t work. Since Covid, the hotels we have stayed in have gone above board with sanitizing the rooms; not this room. I had some antiseptic wipes I used to wipe the bathroom down, don’t expect to have to do that and pay for the room. We were not impressed with the room, the staff were polite.

Location is good in Billings. Near several restaurants. Clean and staff friendly.

Facility needs refreshing. Carpet shows wear. Cover on air conditioning unit in room broken. No facial tissue in bath. No glasses in room.

Gal brought up a fold out bed. Breakfast had a lot of choices.

There was a hole in the wall that had repaired but pushed in. Pool was empty.

Good location

Breakfast was served terrible and options were bad.

Staff very friendly.

Breakfast needed more non-gluten items and decaf coffee.

Well thought out for individual packaging for covid precautions

Our window view featured garbage cannisters with front of competing motel entrance. Noisy