It was Ok and staff was limited to help with concerns

I want my deposit back. I want my deposit back. I want my deposit back. I want my deposit back.

I want my deposit back. I want my deposit back.

Thomas maintenance , Queen B housekeeper, Andrea front desk

jacuzzi not working

the hot tub didn’t work and the pool was cool inside

There is no Breakfast the hot tub not working. The people are nice.

That we had bed bugs and they didn’t accumudate us but 26$

location

filthy dirty - beyond imagination - deteriorated- carpets dirty and filled with spots - common areas dirty - very bad smell all over the place - can’t believe the hotel is allowed to operate in such conditions. and, the fact that I paid $350 a night!!!

Excellent location on the edge of Duke campus with fresh air.Lots of parking spaces. It's close to campus and restaurants.

Cleaner carpet and hopefully no marijuana smell in the aisles.

quiet location, free parking, spacious room, very spacious bathroom, breakfast available

atmosphere is a bit sterile

location was nice.

the room wasn’t clean, stains on the wall, carpet pulling up in areas, the toilet had poop stains still in it from the people before. pillows weren’t comfortable, and everything was closed inside.

The location was great. The bed was super comfortable!

The landscaping was a little overgrown. Out TV in our room was broken and we were told the maintenance man had left. So we had to pack up everything late at night, and change rooms, it was a bit of an inconvenience.

Would like a call from upper management as soon as possible.

I didn't like the fact that some clientele completely disrespected the property and I'm sure the policy is that are enforced on the property. There were people in the back doing drugs and being extremely loud going in and out of the back door. My final night which was last night I didn't get any sleep due to the fact that somebody was going in and out from 11:00 to 4:30 in the morning with a crying child. I get things happen but the inconsideration and lack of awareness was disappointing. After spending $1,100 I didn't expect to be on a property that ignored drug use and inappropriate behavior. For me as a single female traveler to feel unsafe and not be able to take the closest exit to my room due to the fact that these guests congregated and partied out there multiple nights in a row. Drug use is unacceptable and it's a shame it was tolerated not only by the property but evidently all of the other guests who had to deal with the incessant disruptions, negligent child care and illegal drug use. It seems like behavior that would be tolerated at a seedy motel off the highway not such a nice property like this.

The bed was very comfortable and the hotel was quiet. I slept well which is unusual for me; it usually takes me a night to get used to a strange bed. The hotel has great potential which does not seem to be promoted.

Cleanliness: found several bugs (fortunately dead) and moldy cheeto in plain sight. Pool: closed; though in fairness they did not list the pool in the amenities Signage: could improve their signage; was difficult to find elevators and way through the hallways. Decor: dark

There was no breakfast. Restaurant, lounge, pool were all closed! Very disappointed!

There was no breakfast. Restaurant, lounge, pool were all closed! Very disappointed!

Property and room was clean and room was comfortable.

Grounds lacked maintenance. Had to wait for staff to arrive at desk to check in for at least 10 minutes. She finally arrived and check in was easy.

it’s convenient nice and quiet easy to find