property was clean

I booked a king room, lady at the front gave us a queen. when I went back up front to inform she informed that’s what I booked. When I showed her my confirmation she argued with me then miraculously it came through my reservation was for a king and she moved us. Our bed in the new room had. aspiring that kept popping out but other than that everything was ok.

Continental breakfast was nice. Room clean. If I needed anything it was handled respectfully. Front desk was always friendly. Close by outlets, so I did a lot of shopping.

All everything was awesome.

Nothing to dislike

Nothing

Salena!!!! The front desk clerk, we walked into the facility at 1:30 to inquire about early check-in, no one at the counter for several minutes finally an older woman peaked her head out and said are you checking in? we said we'd like to inquire if our room is ready slightly early, she said not going to happen!!!!! We asked if we could speak to someone at the front desk to see if they would check!!! availability, again she responded with they're going to tell you the same thing! Finally Salena came to the front and said we have nothing available come back at 3:00 we asked if she would please check several times but she still insisted come back at 3:00. Bottom line poor customer service from the get-go, there was a poor elderly gentleman sleeping on the couch waiting on his room since 12:00, you can't tell me there wasn't any rooms available to check in early??? makes me wonder how well they clean the rooms in an hour and a half since we had to come back at 3:00 then they denied us a room and still charged me. Take my advice RUN, we ended up staying at a Fairfield,. Wow treated like royalty, they actually care about the comfort of their customers Sleep inn/ Salena could learn a lot from this facility.

Nothing

We tried to push our stay back a few weeks with the hurricane coming and the hotel would not grant our request. I could see if we tried to cancel but we just tried to postpone our stay and the hotel said no. Lost 620 dollars. Thanks alot Sleep Inn I will never use you again.

I try to change my date to next week but I was told she can not change the date because it was a prepay and I lost my money and she said she was the property manager and she said a lot of people try to change the date because a storm was about to hit myrtle Beach sc

She not a good property manager

The room smelled like dirty mop water

Rude staff

bed was comfy and the location was really nice

the walls were paper thin, very over priced and was kinda run down.

Front desk was very friendly

Housekeeping was an issue... Trash should have been removed everyday

great location and clean

very Noisy

The staff was amazing - front desk and support staff. Provided a toothbrush upon request. Room was fine. Clean. First floor right next to front desk. Convenient. Coffee all the time.

Didn't have hair conditioner. "on back order". Breakfast did not consist of much variety at all. Need more than 1 kind / flavor or yogurt for example.

there was hair in the shower

Booking was hassle-free. The room was ready upon arrival. The location is excellent. Very central yet away from the bustle. Ample parking. Breakfast had a variety. There were enough towels and toiletries. Housekeeping did a great job. The room was clean and fresh.

It is a turn-off when staff at hotels are not pleasant. Businesslike doesn't cut it for hotels. You have to be cordial as guests are leaving the comfort of their homes and the first impression of their "home away from home" is very significant. The lady at the check-in was a tad too businesslike. I didn't really feel welcomed. I wasn't asked what floor I preferred or told what rooms were available. I am sure I didn't get the last available room so there must have been options. I also still need to understand what a "double" room is. I thought it meant two rooms. I was totally mistaken. I now suppose it means the room is twice as big as a single. Would have loved to see a single room. Secondly, the walls of the rooms are very thin. I could clearly hear the telephone conversation of the adjoining guest. I also didn't like the location of the washbasin. It was outside the washroom and served as a kitchen sink and face basin, which I thought was very unhygienic.

I liked how fast check in was.

Breakfast could have been warm