the location

a bit old

The accommodations and facilities are inviting, clean, quiet; and the staff is friendly and welcoming. The setting is beautiful. We really enjoyed the spa, having some space to wander on the premises and exploring the Neighborhood on foot. Having a shuttle is wonderful too!

Like many towns in the past 2 years, Madison is struggling. It is hard to see shuttered buildings that were once part of a vibrant and bustling destination.

beautiful room the terrace king , huge terrace although didn’t use it as was in February. great bathroom with big bathtub next to Window out to the rooms huge terrace. the hotels fitness room is great as is the relaxation pool at the hotel in the spa , Also a steamroom in the men’s locker room.

The view

Room was very nice, spacious with a beautiful view overlooking the lake.

Layout if hotel is not that easy to get around to floors and other building and parking.

Great vibrant location.

Breakfast was not open until 9:00 am. Disappointed that we had to leave for another hotel to eat breakfast.

The location on the lake is beautiful.

The staff was not at the level of the cost and reputation of the hotel. I do not always respond to surveys but your hotel is not from my experience first rate in terms of service. I am a pretty low tech 60 year old though I have a demanding and successful career. I was in need of a business office/ computer and a staff member said access to a computer was impossible. This has really created an issue as I missed an important communication. The person seemed to be in a supervisory position and to say he was not helpful is an understatement. He was a relatively young man of eastern european background and I hesitated going to the desk after that rather harsh and inappropriate interaction.

Excellent service. The amenities were great

I think the room descriptions could be better. There are two buildings, one is the Langdon building, and the other is the Wisconsin building.