Spaciousness of the suite

Bathroom was a little dingy in toilet seat and shower door a bit broken

Everything

Enjoyed the cappuccino at breakfast! Location was very convenient to our downtown destinations. Decor was clever and interesting. Staff was excellent, which makes all the difference.

The carpet in the hallway on the 6th floor was stained with old spills.

Room was fine, bed was comfortable

I didn't have hot water on 2 of the morning of my stays making it a pretty unpleasant start to the day. Some of machines in the fitness center were not working correctly. Lady Bird bar was very understaffed for breakfast and on the last day I wasn't even able to get food before I had to leave after waiting for quite some time.

The staff and managers of the property were phenomenal!

Everything was top notch! No complaints!!

Location

great location!

Very helpful and accommodating staff! They helped us with an early check in and storing our luggage at check out while we hung by the pool.

More shade by the pool area would be great. A little noisy outside at night but not terrible and as expected staying downtown.

The room was spacious, clean and comfortable. Pillows were excellent, which rarely is the case at hotels lately. Everyone who works there is friendly and helpful, in particular Karl at the front desk who went out of his way to help me with late checkout and any other request I made.

They were short on staff, so room service was unavailable even though it is listed as something the property offers.

I liked the room. Was clean and a nice size. I liked there was a mini frig in the room. Shower was big which was nice Sarah at the pool bar was great. She gave great service and was very nice.

Well the price for 2 nights was over $1400. Not worth the money. Outrageous considering what I got for my money. I paid for breakfast included w the room and never used it. Seems the restaurant staff was totally overwhelmed by hotel guests and service was horrible. I’m fact the chef and the waitress had a huge fight in the kitchen and this went on for a long time. I told staff at front desk and they did nothing. This was totally unacceptable. So I never got my breakfast for both nights that I paid for. I would never stay at this hotel again or this hotel chain again

The room was lovely, big with comfortable bed. The pool bar staff were very friendly, helpful and great fun. The location was good for SXSW events.

The restaurant / breakfast staff looked like they just didn't want to be there. The reception staff answered questions but didn't offer any further information - like when, where is breakfast etc. The bare minimum.

Staff and housekeeping were great

Way too noisy at night during sleeping hours. If I can’t sleep at the hotel, what am I paying for?

Friendly staff, great bathroom, bed comfy.

Somehow the kitchen was down and the computer system for checkin didn't work. Luckily I liked the front desk guy, Oscar, so trusted him to copy my credit card and driver's license until the system came back up. Helpfully Oscar also took us over to the Holiday Inn Express breakfast since breakfast was included in our reservation and Indigo's kitchen was down.

Good

Valet service very very slow

very clean friendly staff

there was no parking unless you paid for valet parking but if you valet you can’t get your vehicle after 12 am to 6 am.after it was over priced to top it off had to pay for valet!

Everything

Nothing