nothing cause staff were extremely unhelpful and entire reservation was booked for the wrong date

Made my reservation on Friday instead of Saturday n called in the same day to fix it but they keep saying we cant adjust it you have to contact booking.com, booking.com only allows messages to property and make requests, I requested to waive Friday booking off so I can make it on Saturday or switch it to Saturday, i got a response saying they will change it to Saturday and charge same booking amount, confirmed it with them and yet no one changed anything and today I have no reservation and I was charged for yesterday. Called the staff 3 times first time they insist I check the website for support and I didn't find any response from them, tried to call 3 more times and they say they will transfer me but end up hanging up immediately. Worst hospitality and staff, I highly DO NOT recommend staying here

Very clean hotel, very friendly staff, everyone cooperates to make the guests happy, Smile from the heart, Everyone wants to help as much as possible

Special thanks to Faryal, housekeeping staff, Breakfast buffet Successful management to make the team have this spirit

location and parking

towels are very old

The hotel location, the staff, and the dining facilities were very nice!

The hotel looks nice itself, the view was very good, the pool in the hotel was working until quite late. We booked a standard room, but were upgraded to a better and bigger one on the spot. The location was across the river and it wasn’t doable to walk to the centre on foot, but the taxi was fast, convenient and cheap.

The water in the bathroom sink wasn’t going down, and one night we were waken up in the middle of the night (3am) since the alarm system supposedly worked in our room. The staff insisted on coming inside the room in the middle of the night, alright my partner answered the phone and assured that nothing was wrong and later opened the door, showed that nothing was wrong from the corridor and replied that no smoke or anything was happening. No apologies or anything happened the following day. a lot of noises from the rooms next door and parties happening in the hotel premises.

Schönes sauberes Hotel.

المكان هادئ و نظيف. قريب على التكسي و مواقف الباص. المصعد سريع. الكادر ودود و يحب تقديم المساعدة.

المكان بعيد عن الميترو. الإنترنيت ليس سريع خصوصا في الواتس اب. ليس قريباً من المناطق السياحية و إنما تحتاج إلى تكسي. المناشف في الحمام قديمة و ليست جديدة.

الموقع

في الفتره الاخيره هناك ارتفاع في السعر بشكل غير طبيعي مع العلم الخدمات داخل الفندق سيئة إلى حد ما ، فندق يناسب فيئه معينه وليس الكل ، الغرف كئيبه إلى حد كبير ، ليست المره الاولى التي اسكن فيه في كل مره اكتشف شي جديد مختلف عن السابق ، اتوقع ثلاث ليال كنت مضطر عشان العام الجديد ، لا اتوقع ان اقيم فيه مرة أخرى عموما قد يناسب البعض ولكن بالنسبه لي مستواه جداً عادي وأقل من عادي وليس هناك شي يستحق الذكر سوى موقعه