Service was incredible, very accommodating and helpful when we needed to add our children to our booking last minute. Absolutely incredible facilities and amazing day spa. Definitely would stay again!

Amazing pool area. The breakfast was really nice and had a unique flair.

Nothing

The staff were very friendly and nice, I was very impressed with how they treated us The pool was beautiful, the room was spacious too

n/a

Spacious room, clean, modern and very quiet, bathroom was well designed, location is central, only 15-minute walk to South Bank, and a lot of restaurants nearby. Friendly staff especially Taylor at the reception and we were able to check in early. Breakfast is comprehensive.

Lack of drawers in the cupboard,

Great location & staff at club Westin were fabulous

I booked & paid for Club Westin & it wasn’t recognised at reception,. Reception found my booking changed it to include Club Westin . When we attempted to use the facilities at the club the access card would not open the door as it wasn’t programmed. Therefore we had to return to reception to get our cards programmed. Finally on checkout I advised the receptionist that we had used a bottle of white wine from the minibar & to ensure it was charged to our room accordingly, however I received an email asking whether I had also used a bottle of Shiraz . It was resolved however I believe your reception staff are not up to standard, they are friendly however don’t seem to know the processes adequately

Rooms great, gym good and having access to steam room was appreciated. Very large bed, good facilities in the room. Bathroom also good with walk in shower and plenty of space. Room was also spacious and well equipped.

Pillows were a bit big and hard but we did not ask if we could get replacements.

Amazing service and beautiful hotel.

High quality and central access to gardens and trains

New. Nice. Good staff. Breakfast good.

Views. Air con. Tv

Breakfast was average. No fresh fruit, cold eggs and service was below the standard we expect of this hotel and the price per night

Booked a massage for 4.00 pm for two. We were told that they would message if there was a problem. No message. Arrived for the massage to be told that we could have had one at 2.30pm but cannot do it now as they had a large group booking. Very rude lady in the spa was very rude and dismissive

Breakfast was very good :), room as great and clean, facilities were fantastic. Location perfect.

such a quiet comfortable room everything was thought of, water, slippers, tooth brush, lovely city view, pool at night was romantic, staff were exceptional

Buffet breakfast was excellent quality but the selection of items was mostly Italian style. Great for grownups, not so great for kids and we ended up eating elsewhere when we could. The vast majority of staff throughout the hotel were friendly and helpful.

Disappointed that there was no EV charging available. The swim-up bar which was heavily marketed was not staffed and there was no signage about how to order. I messaged the hotel to be advised there was a menu near a phone on the counter, this turned out to be the room service menu with a very disappointing choice of two bottled cocktails. Not great for a drink by the pool!

clean good location

looking into opposite apartments

Location , pool was amazing , bar/bistro downstairs , restaurant was amazing . Tv in room was huge .

There was a horrible smell when you got out of the lift and all down the corridor on level 7, so they moved me to L4, and the same horrible smell, really strong and offensive . Also I did not have my tea coffee milk water replenished , on the first clean .

Daniel on reception was fantastic. Helpful, friendly, fun. Breakfast was incredible. Pool area is really great.

Location

Very busy and loud lobby area

It was located in a great spot

My mother and i felt like we didn't have an option but to use the valet.

Wir haben ein Upgrade (Suite) erhalten, das war eine nette Überraschung. Das Zimmer war sehr gut isoliert, es war nichts zu hören, weder vom Gang noch von draussen. Dir Betten waren bequem, das Zimmer ansprechend. Das Bad war sehr sauber und modern. Das Frühstück ist in einem italienischen Style gehalten und bot genügend Auswahl. Der Aussenpool mit integrierter Bar hat uns gefallen, leider war es wettermässig eher kühl, sodass wir ihn nicht nutzen konnten. Das Personal ist sehr freundlich und aufmerksam.

Breakfast, swim up bar, bathroom design and greeting with glass of wine on arrival

We wanted to check in at 3pm and go to the swim up bar but at 3pm our room still wasn't ready and then bags didn't arrive at our room and had to be found which took about 1 hour.

It was very modern , clean , the space in the room was very well utilized . It smells great , the bathroom was very clean and modern. The service is great , the valet parking was awesome !

Everything was great , it could use more options for the in room dining.

Great location Great rooms and facilities

Nothing not to like

Pool area and location, gym area.

Had booked a river view over a city view, so an upgrade. But felt like it was probably a down grade. It should of said river glimpse with cranes obstructing view as well. Felt wasn't worth the upgrade. Didn't think worth value for money.