Scam

Nice nature around the hotel and a good balcony.

Hotel is full of mould! My room smelded very bad. They promised me, that i could change the room three hours later, but then nobody was there and i had to buy roomspray, because it smelled so horrible. I went out immediatly, because it was so bad. When i came back at night, it was still disgusting, altough i used the whole can of roomspray. Next day they gave me a new room. In the second room they sprayed strong chemicals against the bad odor, but the closets and the bathroom was also full of mould. Terrible hotel! Hotel ist bad for your health and needs to be closed down! Also there is no reception. It took 30 minutes until they could find the roomkey when i arrived. If you have any question or complaint, you have to go to a shop to wait in line with other customers, that buy food and get angry because they have to wait. Horrible Service and disrespectful staff.

To be honest not much

The location was really bad. Far from everything Room was tiny, not what was advertised No cooking facilities or even a kettle Bed sheets were dirty Staff was rude The staff in the shop downstairs scammed us

NO HABIA CABLE

It was a quite good deal in otherwise expensive Tulum

The attitude of stuff is really bad. First of all there's no front desk or anything. After one hour of calling and texting to all available numbers to check-in I went to a grocery store in the same building and just by total coincidence I figured out that one of the ladies working there is also responsible for check-in as well as cleaning. Really unfriendly, no English. As much as the whole building is new, the mattress felt like from 50's communist era. Super uncomfortable. Quite AC though.

If you can be alright with all of the negatives of this place then the accomodation is okay. Air conditioning and fan work well and the room was clean.

I don't think the money saved on this accommodation was worth it... There are no kitchen facilities of even a kettle for making coffee, no drinking water available, the store attached to the building where reception is located is overpriced, the room was extremely poorly lit with no windows and we were not even given the correct keys for entering the building. There is a security door leading to the outside that was locked when we tried to leave in the morning and the key we were provided didn't work. We had to climb onto a table then climb over an 8-foot wall with all of our bags to get out.

Very basic. But reflected the cost

No working wifi.

It was great and suitable for my needs. It could do with a small fridge, microwave and Coffee machine but the store right beneath you sells most of the stuff you need. Great location. It was a bit noisy closer to the end with the construction happening in the back but that's Tulum for you and it will happen everywhere.

Construction, no fridge, no microwave, no comune area or kitchen