Grand Istana Rama Hotel

The pool

Zero

The location was excellent. I had a room towards the back of the hotel which was great as it was away from the hustle and bustle street noise of Kuta Beach and the bar area which had a great band.

The beds were too firm for my liking and breakfast was OK.

Grand Istana wasn't planned, we wanted one extra night in Kuta and booked one night at the hotel. The hotel room is very nice, modern and clean. The facilities although we didn't use all of it (but took a peek) are very nice also. Although there is no direct sea view room, we will consider staying at the Grand Istana next time we are in Kuta.

Nothing in particular.

It was clean and a great location. The facilities are wonderful and the pool was beautiful.

We have travelled to Bali many times and what I thought this hotel lacked was the Bali hospitality that makes the stay so wonderful. We had a check in time of 1400 and came back to the hotel after alerting of arrival earlier and they had said the room wasn't ready and advised us to wait in the lobby and they will tell us when it's ready. 45mins passed and nothing we again asked the counter and were told the room was ready and gave us the key and said the room number. We were traveling in a group of two and advised us only one key per room which was painful! No directions given at all we walked around for a bit to try and find the room and just couldn't then to realize we were on the 3rd floor and we carried our bags up the stairs only to see there was a lift of which we didn't know existed at the end of the hallway outside the building. Then not to mention house keeping didn't come and when we arrived back late at night we had to call for water and dry towel. Just a little disappointing, it's the little things that make a positive or negative experience and these little things were a poor view of the hotel for us unfortunately.