The suite was beautiful the gardens were purposely build to shade the resort naturally They provided added services which we didn’t know every day we had a amazing afternoon tea The staff would come around in the evening to see if you wanted clean towels or anything followed by a bedtime snack with a note saying have a lovely evening and turn down your bed tidy your room

The reception area was open planned on arrival the heat inside reception was incredibly muggy and hot we were left for about 10 mins waiting at reception desk But as we had a suite we were invited to sit in the suite lounge which is air conditioned but sadly I would of thought we would of been offered a cold face wash and a refreshing drink instead offered a warm bottle of water on arrival The only other issue was breakfast the juices were warm making them not inviting to drink The way the buffet is designed there is no place to sit your plate having to hold in one hand lift the food contain lid but then you needed another hand to put food on plate which I found a bit frustrating when you are on your own

очень удачное расположение, рядом недорогие магазины, хорошие рестораны спрятан от шума, большая территория, детская комната, хорошие завтраки, просторные номера с кухней, приветственный напиток

окна выходили на проезжую часть и было шумно от ресторана, мало солнца на территории и много тени, сыро в номере, этот отель очень любят туристы из Индии.

L emplacement La piscine Le restaurant Le personnel Le lit trop confortable et énorme !

Le bruit … toujours le bruit … ça vient autant des clients qui n’ont aucun respect dans les parties communes , ou des travaux constants que le personnel commence dès 9h… nous avons eu la chance d’avoir des travaux dans la chambre juste en face de nous !!!! La salle de bain assez sale pour un 5 étoiles

location was good

staff response on the request

Beautiful tropical property with a stunning pool. Good breakfast with the options changed daily. The Spa was lovely with a divine massage. Very large standard rooms, very clean. Staff a very accommodating and very helpful. Although the location is at a busy intersection, when you enter the property, you do not hear a sound from outside. Very relaxing vibe with a touch of luxury. Would definitely stay again. I stayed with my 7 year old grandson and it’s a very kid friendly property.

Just a small complaint, but it’s more a personal preference than something wrong. The pillows were little on the soft side for me.

Staff were really friendly, property is very clean with an amazing pool right next to the bar!

Super zentral gelegen. Essen iin den Restaurants sehr gut.

Der Alkohol Konsum von einigen Gästen.

We loved everything about our stay, the grounds, water features and pool area is just beautiful it was so lovely and every day you noticed something new. Rooms are very spacious (bathroom is very tiny) but clean and had everything you need Breakfast is amazing wow it’s hard to stop eating, omelette station, so much hot food both western and Asian, great fresh fruit and yoghurt selection and the noodle station is so good best noodles I’ve ever had We loved our stay here and highly recommend

Alcohol was really expensive they were charging AUS$5.80 for a Bintang at the pool …. We bought them from 7-11 as it was just too expensive drinking at the resort They pushed 2 single beds together and you could feel the gap and the mattresses were about 30 cms smaller than the bed so you had to step on the frame to get into bed …. Weird

Close to everything

Breakfast was good. Central location means easy walks to legion and discovery mall

Location, staff and rooms were all excellent.

The pool was beautiful!

Was a little expensive but you get what you pay for??

Beautiful pool area & lobby.

Complimentary voucher for a meal was very disappointing, although breakfast was ok.

Lovely, well maintained resort. Great location. Lovely rooms, facilities and restaurant. Friendly staff.

Beds were quite firm for us. Room service dishes took 24hrs to take away - had to ask them to remove.

Comfort, silence, atmosphere, location. Despite weak breakfast, the restaurant was fantastic for lunch, dinners and all type of foods.

Breakfast could be better, as of western style

Everything was perfect, amazing location and good value of money

Nothing

Beds are big and very comfy. Pillows are very comfy as well. Slept very well. Upper Rooms are rather big so it is comfy. A/C is working good. Bathroom is quite big as well. Pool is central and big enough. Relax place. Staff is nice & helpful. Room cleaning is well done. Location is very practical : walking distance from everything !

Rooms was a little dark. Our room had windows on the street, which was rather noisy. Globally good, but would need a refurbishment

The suite was very spacious. It had a seperate room for kids and living room. Close to shops, restaurants and beach.

There were lots of broken things like tab, toilet seats that would have been fixed. Not all staffs are very pleasant. Some staffs behave differently to some nationalities. Cleaners should also take the dust from the room regularly.

Location was great. Quiet lovely resort and loved the night time treats by the bed. Staff were excellent!!

We were told we were upgraded, and it felt like a down grade as the room was missing a bath tub that the suite we booked had and it was really smelly. Mentioned it to the team who tried to fix it which worked temporarily. Unfortunately the smell returned quickly.

Location was great, staff were lovely!! Quiet resort despite being in the heart of Kuta. Beautiful 2 bedroom suite with spacious bathroom.

The hot water wasn't very hot, I had to boil water in a saucepan (no kettle) to have a hot bath. Breakfast at the restaurant was lovely, but room service and Sunday Buba Guling were not great. Honestly, I felt it was a waste of money, the worst meals of the trip, and by far, most expensive.

Environment, food, staff, design.

Cleanliness was ok but not hygienic. Some dust in the cutlery drawer and same with bathroom walls.

The room was cosy and mattresses very comfortable. The staff were friendly and approachable. The restaurant was beautiful and breakfast was of a wonderful standard. Pool area was stunning and picturesque.air conditioning was good. Great location.

Movies on demand would have been great or at least a guide as to what we could expect to view. Other than that our stay was wonderful. Would stay longer next time fore sure.

The room and bathroom are beautiful. Great pillows, large fridge, I enjoyed the spa with reasonable prices for the quality of treatments given. Breakfast was pretty good.

Bed was so hard that I could not sleep well. Dark room. Although the wardrobe is large, it is not functional. We needed to live out of our suitcases

the pool area

everything else

The room was excellent

The menu for dinner wasn’t the best.