Novotel Annecy Centre

Staff were friendly, gave us one hour late check out. Have place to keep our leagues before checking in and after checking out.

Location as there is a train station under the hotel which make noise sometimes, small size room and not provided water at room.

The staff was friendly, food was good and beds were comfortable.

Since the hotel is located above the railway station there was occasional noise from the tracks. Also, there was a considerable noise during the breakfast caused by a single family, disturbing the entire restaurant, and the staff didn’t do anything about it for a very long time.

The bed was very comfortable, the room was spacious, and the breakfast was delicious. The staffs were very friendly and helpful.

The parking. It was full by the time we arrived. Additionally the entrance to the parking garage was very tight and badly designed. We ended up parking our car at the train station instead.

Location is closed to city center

I am disappointed with my recent stay at your hotel. While I stayed for seven nights and booked two rooms, the overall service and housekeeping standards were below expectations.Firstly, the staff did not appear welcoming, and it often felt as though guests were being served under pressure rather than with genuine hospitality.The cleanliness of the rooms was unsatisfactory. The toilets had an unpleasant odor, and the cleaning standards were poor. On one occasion, our room was not serviced at all. I also had to contact reception because basic amenities such as toilet paper and tissues were missing. Although these were eventually provided, there were two separate days when no soap was available in the bathroom despite my complaints.In addition, one night the fire alarm was triggered at around 11:00 PM, resulting in the evacuation of hotel guests. Despite the inconvenience and disruption caused, no apology or explanation was provided by the hotel management.I raised several of these concerns during my stay. The receptionist informed me that my complaints would be reported and that some form of compensation would be considered upon checkout. However, when I checked out, no compensation, follow-up, or acknowledgment of the issues was provided.Given the number of issues experienced during a relatively long stay, I expected a much higher standard of service, cleanliness, and customer care. Unfortunately, my experience did not meet those expectations.