Hotel Villa Marstall

The family run business staff were wonderful. The location couldn't be any better.

It was all great.

Location was excellent with beautiful views from all windows in our room! Everyone was very friendly.

Beds were so hard.

Location excellent Breakfast excellent Room - cute but ceiling was a bit lower than I imagined, but we coped. Fridge wasn’t cold enough & electric jug cord didn’t reach the dresser top so had to use it on the floor! Also was very difficult to access suitcase on floor under ceiling but would improve if it could be stored on a base with wheels so it can roll out for easier access Staircase - we had no idea that there was no lift & therefore we’d need to climb 4 levels of a building with such a high stud (our stud height on average is 14 steps - yours 24 !) However I accept that is a feature of old historic buildings that gives them character! Hotel access - our arrival was very difficult because we couldn’t contact anyone to let us in. Our phones ran out of data & then battery power so we were stuck. We had to ask for help in a local retailer to allow us to recharge our phones & they went out of their way to help us. I accept that this situation probably arose because I failed to reply to an email from the hotel in time, regarding our arrival, which was just after closing. However, as a guest from the other side of the world It would have been comforting to know there was another option for entering. We could still have been standing there waiting for hours had those kind people not helped us. All in all, it was a pleasant stay with a beautiful room & view & pleasant staff & we have no regrets. Thankyou!!

As above

Location is very good. Nice view on the river.

Door at reception is heavy and I thought it was locked... Refregirator advertised, but only one of those air cooling stuff. No aircon, only a floor standing fan. Definitely not geared for hot summers.