Hotel was fine

Finding somewhere to park a car was a problem. I enquired about it when I booked,, typing my question into “any comments/requests” Heard nothing. It only became evident that we could not stop outside the hotel *even briefly to unload baggage) when we attempted to get near by car. As I was travelling with elderly family members this was a bit of a pain. Advance warning with confirmation / a number to call anything would have made the arrival a much better experience.

location

wifi

Great restaurant, fantastic staff who were really helpful. Perfect location with a great view at the front of the building.

Staff, location, restaurant

The bathroom was bleak and not as per advertised

The staff were very friendly. I was upgraded from a single room to a double room on arrival, which was unexpected and very kind. The room was quiet and the bed was comfortable.

The room was a little dated, but I understand that the hotel is being refurbished.

Near the station. A sensible bath with safety matting and grab rail to help you out. That you plan to renovate the hotel as it badly needs it. An on site restaurante

I had a mobility scooter and the angle for such is 9 degree ramp. Your ramp is far too steep. also the ramp for the initial step is totally unsuitable. Your reception does not seem to have a view of the door and I was left struggling. Other guests had to help me in. There should be some way of getting help when one arrives. No other hotel has a reception on the upper floor. I asked for a quiet room and I was given a room right over Princes Street where the traffic goes by continually and could be heard even with the double glazing. The restaurant menu is limited and it is the same for lunch as in the evening meaning there was only one item that I could choose as everything was spicy otherwise and I am not able to eat spicy food. I could buy fish and chips at the shop cheaper than your prices. John Lewis is a much better option but with a mobility scooter and the terrible paving slabs unevenness I had no option but to stay on site.

Location is great , very close to Waverley station Great views of the castle from the bar area Excellent breakfast Friendly staff , very welcoming. In the middle of a re-furb Would highly recommend

Fantastic room ,service, views ,well recomend

Nothing

The view from our room was magnificent, overlooking the old part of Edinburgh. Room was very spacious and comfortable. Best part was seeing Edinburgh castle through the window while laying in bed.

The bathroom was quite dated and the shower pressure was poor. A bit difficult to relax under a nice hot shower after exploring all day.

We stayed 2 nights, we could not connect to the wifi. The room was quite old, Bathroom was very dirty.

The location of Hotel for my needs at 83 was perfect,also in my town we have a Mercure Hotel where the reputation is good. Breakfast experience for my needs was excellent.The view from my Room was excellent.

The Shower over the Bath,no hand rail to help me to climb over the side of the Bath & slipped on the Bath Mat when I climbed over to get back onto the Floor. The Hand Basin wasn`t clean on arrival,the top of the Hot Tap was very loose too. The Bed was high,once I managed to climb up it was comfy.For a short person it was a problem! My 2nd night the 2 females in the Room next door were rather loud so didn`t get much sleep.

Location was good room comfortable

Staff were not very helpful and were a bit difficult to understand due to accents ( not British ).

I was asked if i wished to upgrade my room to a superior. I said yes but had to wait an additional 45min to get in. When i did i was shocked by the state of the room. The carpet was all marks and had what looked like a big burn mark at the door. the toilet door was de-laminating and looked terrible. the TV socket kept falling out and i continually had to put back in. The skirting boards were filthy and needed painting. I was shocked this was a Superior room and i was charged a further £35 which i would like returned. When i told staff all i got was "we are going through a refurb" shocking. I never complain about things ever but the room was terrible and the rain fall shower did not work. I would like to view this as a complaint and reimburse my £35 please.

The room SHOCKING and the staff just saying sorry nothing we can do, it was not good

déjeuner et situation géographique

Salles de bain sales et vétustes Chambre TRES bruyante sur Princes Street

Everything was very nice, the view is amazing, you have the castle, the main buildings and the princess gardens in front your window is beautiful.

Internet didn’t worked and we need to answer some job emails so it was quite frustrating, we call reception for the issue two times but it didn’t worked.

Location was good and easy to get to the office and out for dinner etc

The room was very cramped, the door didn’t close easily so it had to be slammed, there were very noisy building works being completed that woke me in the morning which wasn’t notified prior to booking

Nice location. Good staff and excellent breakfast

Room very dated. No sleep due to noise outside

Η τοποθεσία και η εξυπηρέτηση από τη ρεσεψιόν μόνο.

Το δωμάτιο, το room service, το φαγητό αρκετά πιο ακριβό από αυτό που προσέφεραν.

Only the location.

WiFi non existent. The rooms are so dated. The bathroom had no shower pressure or hot water. I was appalled at the conditions for the roomrate we paid. They are doing renovations and there was noise at 7.39am waking us up. The old rooms have no safe, new ones do

The location was spot on for my needs, with a great view of Princes Street that enhanced my breakfast experience.

Some building work going on probably the reason for my request for a lower floor not being possible.

Central

Preço e ausência de estacionamento nas imediações.

The staff are amazing.

Dated in areas

Excellent location

Poorly maintained Shower was not working properly hardly any water coming out, door of closet was broken Ni plugpoint near bedside Breakfast was very basic

Situation et petit déjeuner

La chambre : moquette sale et abîmée avec odeur - matelas avec ressorts qui font mal au dos Salle de bain inacceptable tuyaux rouillés avec toile d araignée miroir rouillé sol abîmé etc…

The location is ideal. The rooms were very clean.

There was construction in the hotel taking place which we were not advised about. We were woken up this morning at 7:30 by banging and drilling. Don’t think it was fair to be charged full price considering this.

Location

Needs updating which is happening

Appart from the location. This hotel is extemely old

Very old hotel. No decent WIFI. The Wifi is unsecured and connection does not work properly. The shower does not work only little water coming out. No fridge, no even a pen in the room. The price is REALLY TWO HIGHT for the quality of this hotel. I am so disappointed. Hotel to be avoided.

la ubicación es excelente y el personal muy amable y cordial. Gracias.

The room was not cleaned properly, not even a small fridge for milk

Fabulous view,central location,very clean everywhere and every member of staff was so friendly. Can't wait to go back there. Superb buffet breakfast. The room was very hot but we had a fan. All facilities were catered for in the room but it was really the location that was the basis of my decision, so nice to be able to pop back to the room whenever you like. Naturally there was a fair bit of noise coming up from the street, it's on Princes Street, but we love feeling like we are in the throng of the city hubub. We were lucky enough to have a room with a view of not only Edinburgh castle but right along Princes Street and Arthur's seat.

Unfortunately the safety box in our room did not work. This was disappointing but not to the extent that we needed to complain to reception.

jj location

too dark in breckfast place