Holiday Inn Express Gloucester - South by IHG

One teaspoon and it was dirty. When leaving with 3 dogs the main door mat was being vacuumed and the operator didn't switch it off but told us to pass by. This was scarey for the dogs and slightly rude, I appreciate the cleaning has to be done at some point but switching off just while someone passes by would be preferable to me.

everything

we liked everything you offered felt

Great service, staff very helpful, food good, with healthy selection. Rooms were great and bed comfortable. Great location close to family we were visiting.

I am hard of hearing and the tv's volume control was locked down to a level I couldn't hear. I respect that other guests do not want to listen to loud tv sound. However I think it is also inappropriate that I should have to be subjected to doors slamming all night. If they can adjust tv controls, then surely they can adjust door closers. I speak from experience of being a maintenance manager in high end hotels for many years. Hospitality is about guest experience and leisure. 24/7. If it is not right check it and fix it, before someone complains that you have spoilt their guest experience. But don't take away from their experience by turning down the tv sound to a level it can't be heard by all. Just a reminder to respect other guests in the hotel information is so much better.

Staff were polite, breakfast and area good.

Beds and pillows not very comfortable. Room noisy due having to have windows open as room was hot for some reason the heating was off. There was a fan provided.