It was exceptional. From the moment we arrived we were welcomed and taken care of by the amazing ryokan staff. It felt like a spa. The mountain views with the blossom coming out were stunning. The rooms were incredible with traditional mats and tea set up, along with futon beds at night. We had a balcony overlooking the valley and river. You are given traditional robes and slippers to wear everywhere. We had two exceptional meals with 10/10 hospitality from the staff, who truly care about your experience. The food was so interesting and delicious. We booked the private onsen - this was great as we got to experience the calming waters under the stars and blossom. We would recommend this to anyone. Thank you to all the staff.

Not really a negative, but the futon beds take a little bit to get used to. If you find them too solid there are more duvets in the cupboards for extra padding.

The meals were very enjoyable - multi-courses served in a lovely dining room. They did a nice job of providing the kids with kid-friendly options. I have been to many onsen ryokans in Japan and the outdoor bath at Hoeiso is still one of my favorites!

Hakone has become so crowded recently that getting around is difficult. I wish I had known in advance that we wouldn`t be able to get a taxi back to the station and needed to take the bus. The bus was very easy to manage but we did need to leave earlier than planned in order to catch our train. If I had known of this challenge in advance we would have been less rushed in the morning. Otherwise, everything was lovely.

Great

Nothing really

The staff was welcoming and dedicated to the inn. Time stood still when you entered the hotel, the views and grounds were lush and serene. My husband and I were truly able to relax in the peaceful onsens. Make sure you take advantage of the morning hike by the owner Hara-san. You will learn, see and feel the history and the passion of the locals who have been there for generations. Also, we opted to take a relaxing yoga class from one of the lovely staff that took place in a 400 year old structure. The dinner and breakfast were as pleasing to the eye as they were to the palate. I cannot wait to return. This was the highlight of our second 10 day trip to Japan. I’m back home in New York City and I often think of my time at Kijitei Hoeiso.

I can’t think of a single negative except.

This ryokan is just amazing, best vies, best food, best onsen (where you can also have your own solo time at night), best staff They even managed to arrange both dinner and breakfast fully glute-free for my wife

I think overall there is a great care in the design + look and feel of the common spaces (spa, garden, tea room, restaurant) which to me doesn't fully match the room design, where some details could have been improved, given the price (e.g., windows w aluminum frame, no plants on the balcony, etc)

We had an amazing and unique experience staying at Hoeiso. The fabulous staff were exceptionally helpful and provided outstanding service. The meals were beautifully presented- each dish was a work of art. The location of the outdoor onsen was breathtakingly beautiful and so peaceful. What an experience!

There is no restaurant at the hotel and no nearby food outlets within walking distance. This is clearly stated on their website. We took the shuttle bus back to Hakone Yumato station to get some lunch after we checked in.

We had a lovely stay. The surroundings are beautiful and very much enjoyed the private onsen at night. We also had a fantastic 9 course dinner that is included. Do note that this is a traditional Japanese kaiseki dinner and breakfast so consider whether this is suitable for younger kids.

While we really liked our stay and highly recommend this place, the rooms are a bit outdated and in need of an upgrade.

calm and relaxing atmosphere. The staff was kind and helpful. The food was great.

nothing