Cheong Fatt Tze - The Blue Mansion

The staff genuinely tried their best to provide a positive experience and were clearly committed to ensuring their guests were happy.

A beautiful historic property, but the overall experience falls short at MYR 1,100 per night. The rooms and common areas are nicely designed, but the furniture is uncomfortable, breakfast is below the expected standard and service is inconsistent. Used dishes, room-service trolleys, rubbish bags and maintenance equipment remained visible in the back-of-house area outside our room, sometimes for over 24 hours. Large tour groups visited throughout the day, with some entering private guest areas while staff failed to intervene. This significantly affected our privacy. The pool was murky, the lounge had a serious mosquito problem, and even after three days, the gate staff did not recognise us as guests. The property is special and the staff mean well, but the service, privacy and upkeep do not justify the price.

Absolutely everything - the architecture, the complimentary mansion tour, the friendly staff, the incredible food, the super comfy bed in an incredible room...

Nothing, absolutely loved it

Steeped in history and tradition

Everything

This was my first time to Penang and this unique historical setting took me back in time as well as to a new country. The elegance and beauty were beyond expectations. You could get carried away with the surroundings but what is the quality of the stay? Well it is equally amazing. From the man that welcomes you at the gate with a beautiful smile to the reception staff, who will help with anything you request. (In my case sending postcards back home.) The rooms are clean and so many little thoughtful ideas are added. (Thanks to the efforts of Hoque) The daily turn down service was unique each evening. At breakfast we were treated like guests to their home by Jalal and his colleagues. In the evening enjoy a drink from Shobor who is great behind the bar. This hotel is unique in making you feel like you are at home. This is maybe because it was a home in the past. But the current custodians are welcoming guests on a phenomenal level. I would like to end with the queen of the house. Ginger the cat who is an absolute delight to see roaming and ruling her house. I will be returning .

Maybe the only area that needs improvement is the pool. The location is by a busy road, although hidden from the road. It’s noisy and the pollution from the road affects the water.