Aloft by Marriott Bursa Hotel

Services and people were very nice

Almost nothing

Location

- Street noise could be heard through the closed windows. - Despite the blinds being closed, the blue hotel sign outside was still visible, making the room bright during the night. - The taxi from the hotel arrived one hour late for my airport transfer and Despite asking for a discount due to the inconvenience, I did not receive any compensation.

Location was nice because it’s outside of the center and well connected to the highway.

Breakfast option was not a lot, the bed and pillows were really uncomfortable, the shower’s water pressure was really weak. Parking space was really limited

Location. How they welcoming kids !!!

When I arrived at the hotel I had two rooms booked for 2 adult and 2 children, I make small mistake I forget to added by not adding my 7 years old child to the reservation , instead for helping or finding reasonable solution, the hotel refused to let us check unless I upgrade one room to suite . I was forced to pay 110 euros for 3 night just to allowed for one 7 -years old child to stay - without adding an extra bed in the so - called (suite) . This is absolutely not acceptable and feels like pure exploitation, not hospitality. Is this really how aloft hotel chooses to welcoming families and children ?!! A very disappointing experience, caused entirely by poor management decisions and unprofessional reception staff. This is not definitely not the kind of welcome you expect when travelling without with kids Thanks a lot to aloft hotel management and reception staff - a truly terrible a first impression