Steigenberger Hotel Am Kanzleramt

Fantastic location, right near the main train station, so convenient to get anywhere. We had a beautiful room that overlooked the river. Breakfast was expensive, but incredibly good. The room was great and the shower was particularly super.

Nothing.

Clean and comfortable

I liked everything

The room exceeded our expectations. The bed was huge and extremely comfortable, and the room was super cozy. The location is central, close to the station, and the city center is easily reachable on foot.

Location is excellent - just a 2 min from Hauptbahnhof and 10 min from Reihcstag. Rooms are quite new and well furnished

I lived for 5 nights and there were no issues till the last night, when the team of night managers including Ediphan, Altay and Despina ruined all positive vibes about my stay. They forgot a part of my clothes that I left for laundry, so I had to go downstairs twice. Instead of simple apologies I heard the demand to pay it immediately and that it couldn't be postponed till my morning checkout - despite my totally paid accomodation for all days in the hotel and already paid past laundry a few days ago. Even if Ediphan as a senior manager followed inner policies and they didn't find in the system my credit card for guarantee as she claimed, the way she spoke and tried to manage the situation has nothing in common with basic hospitality