Loved everything, the room is well decorated and very spacious, the bathroom was big and well equipped, the service was wow. The breakfast was very accommodating to all types of eaters, and absolutely delicious. Had a delicious dinner at the amazing POTS hotel restaurant.

Da muss ich noch lange überlegen…

Obstplatte angegessen Zimmer nicht aufgeräumt - nur nach Aufforderung Zimmer stank nach Rauch Gepäckständer zusammengebrochen, mit der Folge einer Fußverletzung…

Sehr kompetentes Personal das sehr zuvorkommend und freundlich war

Keine Beanstandungen

reception and bellboys smiling & helping people

sink cleaning can be much better.

Frühstück war immer eine Freude, nicht nur wegen dem Angebot sondern wegen dem super Personal der Fahrstuhl war immer leer, trotz der vielen Etagen u. vielen Gästen im Haus das Hotel ht noch einen Concierge

Mir wurden zur Aktuellen Rechnung noch 16 Euro abgebucht. Ein Anruf ergab, das soll Benutzung der Minibar sein. Habe die Minibar aber nicht in nspruch genommen, das telefonisch auch betont, Ich hoffe auf Rücküberweisung.

Das Frühstück war sehr gut

Beautiful hotel - Friendly staff

My recent stay at The Ritz-Carlton, Berlin, was deeply unsatisfactory. I had chosen this hotel for a good relaxation and rest, but the turn of events left me quite displeased. On the second day of my stay, I requested an additional day’s stay, which the front desk agreed to. However, in the afternoon, while I was taking a normal nap, my friend, concerned about my health, called the hotel twice to ensure my wellbeing( because I was too sleepy to pick up her phone). After the staff confirmed I was fine, for reasons beyond my understanding, I was abruptly asked to leave the hotel. What added to my dismay was the staff’s unhonest claim that my friend had called multiple times during the night and afternoon, disturbing the hotel. This was proven to be false upon verification, as there were only two calls she made. To my shock, upon check-out, I was informed that I had been blacklisted from the hotel, permanently barred from staying. And I want to clarify that during the stay I didn’t engage in any behavior that violated this hotel’s policies or rules. This approach was not only baffling but also lacked basic humanitarian compassion. I am extremely disappointed with the service and handling by The Ritz-Carlton, Berlin, and would not recommend it to other guests looking for accommodation.