ARCOTEL Velvet Berlin

Large room, large bed, Tram in front of the door

Booked two rooms, main person on first floor, second person on the fourth floor, not even same floor, with the elevator needing a card to move between the floors. Crowd outside was loud despite closed windows.

Perfect location near metros and trams. A lot of small restaurants nearby.

The key card to the elevator was tricky

Location and great breakfast.

The bathtub. Too high to get in and out.

When we arrived (10pm) there was no one on reception, no bell or way of finding or alerting anyone. We phoned the number - phone on reception rang but no one appeared. The member of staff who eventually turned up had clearly gone for a long break. No apologies. Very standoffish and clear we were putting him out by turning up. They got the city tax wrong so check out took a long time - a pain as we had a taxi waiting and the original member of staff who charged the city tax was at reception as well as the colleague who was checking us out and not one word of apology, just a purse of the lips and a shrug.