Grand Sapphire Hotel & Banqueting

Evidently a higher rated hotel. Spacious rooms, thoughtfully designed. Was definitely grand for its time. Appreciated the availability of halal food at breakfast and that this was generous with variety.

Attention to detail could be better especially pertaining to cleanliness. Heaps of dust were found around the windows and in corners, and droplets of dust on beds that suggested these had broken off places during housekeeping.

Staff was people friendly room was on point clean and lovely

I like everything breakfast was ok still everything was on point

Breakfast was good. Lots of choice. The room although a little small was clean and comfortable. Cleaners came in every day and cleaned the room, made my bed and freshened up towels. Location was not close to anything in walking distance but having a carpark was great as I could drive out to get an evening meal in Purley. Staff were really friendly, especially the women on reception, she was so helpful.

It would have been nice to have somewhere to hang my clothes rather than on hooks on doors.

The presentation of reception area

The mattress was hard . Pillows were hard . The advertised coffee machine was a kettle. The bin and toilet brush was rusty. And the Aircon didn't work. The view was air vents . The breakfast menu was poor . because we had tinned hotdogs. No scrambled eggs Or fried eggs . The apple juice was purple. There was a wide variety of choice And the dinner menu consist of pizza or curry.or fish and chips no extras. It was advertised quite time 10 pm -7pm . There was still shouting and people messaging about in the hallways at 11pm Bed light flashed so couldn't use